Purchasing & Customer Service Assistant

A specialist UK distribution business is looking for a detail-oriented and proactive Purchasing & Customer Service Assistant to join their successful team in Warrington. In this varied role, you'll be responsible for managing purchasing tasks, stock control, maintaining supplier relationships, coordinating delivery schedules, and providing excellent customer service.

The company you'll be joining specialises in explosion-protected electrical products, serving contractors and industrial clients in hazardous environments such as oil & gas, petrochemical, food & beverage, and industrial plants. They take pride in delivering technical expertise and excellent customer service and are part of an impressive, market-leading £1 billion UK distribution group that already employs over 1,700 people across the country.

Role Responsibilities

As a Purchasing & Customer Service Assistant, you will:

• Manage the procurement of products and materials from a range of trusted suppliers and manufacturers
• Monitor and communicate lead times and delivery schedules to customers, keeping them informed at every stage
• Liaise directly with manufacturers to resolve supply issues, track orders, and ensure timely delivery
• Maintain accurate and up-to-date records
• Provide excellent customer service, ensuring smooth communication between internal teams, suppliers, and clients

Rewards

As a Purchasing & Customer Service Assistant, you will receive:

• Starting salary of £28,000 with regular salary reviews
• Annual uncapped bonus
• A supportive and collaborative environment
• Opportunities for career development and progression within the business
• Membership of the company's excellent pension scheme
• Working hours are Monday to Thursday, 8am-5pm and Friday 8am-3pm

Requirements

To be successful in this role, you should have:

• A degree, or relevant experience in purchasing, supply chain, logistics, or customer service
• Strong communication skills and a customer-first approach
• Good Excel skills and confidence working with CSV files and data
• A high level of attention to detail and the ability to manage multiple priorities
• A positive, team-oriented attitude and a willingness to learn

Think you have what it takes? Apply today to find out more!