Qualifications Assistant

Qualification Assistant

Location: Buckinghamshire/4 times in office per month

Our growing client is looking for a Qualifications Assistant to join their team. The successful candidate will provide administrative support to the Team Leader and will be maintaining the database and paper records. You will also be responsible for providing consistently high standards of customer service to all stakeholders through the effective use of processes and systems.

Responsibilities:

• Effectively respond to all queries related to qualifications via e-mail, web chat and phone, whilst providing consistently high levels of customer service to all stakeholders.
• Archive qualification-related documentation
• Resolve qualification/examination issues and work closely with key stakeholders to provide a positive customer experience

Skills and Requirements:

• Strong time management and organisational skills
• High degree of attention to detail and accuracy
• Strong communication skills - both verbally and in writing to effectively communicate with a range of stakeholders
• Good problem-solving skills
• Relationship building skills -developing and maintaining good relationships with customers and colleagues

Benefits:

• 25 days holiday + Bank Holidays.
• Private healthcare and dental cover is available after completion of probationary period.
• Pension scheme.
• Life assurance at four times the salary.
• Salary sacrifice schemes.
• Free parking on site.
• One paid volunteering day per year.
• Hybrid/flexible working options are available dependent on job role

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.