Quality and Applications Support Technician

Quality and Applications Support Technician

Location: Whitstable

Contract: Permanent, Full-time

Our client is a leading manufacturer of engineered components, supplying high-quality products to customers in regulated, safety-critical environments. They are looking for a Quality and Applications Support Technician to join their engineering team and play a crucial role in maintaining product quality, supporting customers and suppliers, and contributing to continuous improvement across the business.

Key Responsibilities:

• Act as the first point of contact for internal teams and external customers requiring technical assistance
• Provide root cause diagnostics and solutions through calls, video meetings, or customer site visits
• Support with installation, troubleshooting, and technical queries related to existing and new products
• Assist with customer audits and technical assessments, including follow-up actions
• Manage incoming product inspections and support with Certificates of Conformity (COP) and inspection reports
• Collaborate with quality teams to analyse customer complaints and identify root causes
• Work with suppliers to resolve issues through non-conformance reporting (NCRs) and corrective actions (CARs)
• Maintain CAD drawings and technical documents, ensuring compliance with regulations and customer requirements
• Support the engineering change process (ECNs) and new product introduction
• Ensure accurate and up-to-date product and inventory data within the ERP system
• Analyse customer quality data to highlight trends and improvement opportunities
• Produce reports and presentations for internal and external use
• Maintain accurate records of technical and quality documentation

Candidate Profile:

Essential:

• HNC in Mechanical or Electrical Engineering (or equivalent)
• Minimum of 2 years' experience using SolidWorks
• Confident using Microsoft 365 (Excel, Word, Teams, etc.)
• Strong communication skills and a professional, customer-focused approach
• Highly organised, with attention to detail and the ability to manage multiple tasks

Desirable:

• Experience within the automotive or safety-critical industries
• Background in quality assurance and/or engineering administration
• Familiarity with regulatory compliance and homologation standards

This is an excellent opportunity to join a stable, growing business where your technical and interpersonal skills will have a direct impact on customer satisfaction and product excellence.

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