Quality and Compliance Manager

Compliance and Quality Manager

Are you passionate about driving excellence in care? We’re seeking a dedicated and experienced Compliance and Quality Manager to lead quality assurance and regulatory compliance across a group of care homes in Norfolk and Suffolk.

This is a pivotal role where you’ll champion best practices, lead audits, and ensure services not only meet but exceed industry standards.

You will be based out of the Norwich Head Office, but regular travel to sites across Norfolk and Suffolk is required.

We’re looking for someone with:

• In-depth knowledge of CQC standards and regulations.
• Proven experience in internal auditing, compliance, and quality management systems.
• Strong analytical and report writing skills.
• Excellent communication and stakeholder management abilities.
• A proactive, resilient mindset with a passion for continuous improvement.
• A degree or equivalent experience in a relevant field.

Key Responsibilities:

• Lead and manage internal audits across all services.
• Monitor compliance with CQC and PAMMS standards.
• Conduct inspections to ensure compliance.
• Identify areas for improvement and implement action plans.
• Support and guide teams to uphold quality and safety standards.
• Build strong relationships across the organisation to foster a culture of excellence.

Benefits:

• Annual salary £50,000 - £60,000 - depending on experience
• Bonus 5% - based on KPIs
• Employee Wellbeing Assistance Programme
• Early Earned Wage Access
• Annual leave25 days plus Bank Holidays.
• 2 weeks paid sick leave per annum and access to private medical after the successful completion of a 6 month probationary period.
• Business mileage
• Company pension scheme
• Mobile phone and laptop provided
• Free on-site parking