Quality & Compliance Officer

We are seeking a Quality & Compliance Officer to provide administrative support to our Quality & Compliance function. The Quality & Compliance Officer plays a key role in ensuring the accurate processing of certification activity, maintenance of quality records, effective document control, and efficient management of quality-related enquiries.

With a keen eye for detail and a highly organised approach, the role supports compliance with regulatory requirements, internal policies, and service standards through accurate record keeping, administration, and coordination activities. The Quality & Compliance Officer works closely with colleagues across the business to ensure quality and compliance processes are supported effectively and consistently.

As part of a growing and ambitious organisation, this role offers the opportunity to develop knowledge and skills within quality and compliance, with potential for future career progression and professional development

Duties

Certification & Administration

• Review Statements of Results (SoRs) for completeness and accuracy


• Process certification claims in line with company procedures


• Maintain certification records, trackers and databases


• Monitor certification turnaround times and escalate issues as required


• Support certification audits through the provision of accurate records and evidence

Mailbox Management

• Manage the Quality & Compliance mailbox


• Monitor and triage incoming enquiries


• Respond to routine quality and compliance queries


• Track actions arising from enquiries and ensure timely follow-up

Records & Document Control

• Manage version control of policies, procedures and quality documentation


• Ensure controlled documents are current, accessible and appropriately archived


• Maintain quality and audit records and supporting documentation

Compliance Administration

• Support the preparation of compliance and regulatory reports


• Assist with evidence gathering for internal and external audits


• Maintain accurate compliance records and action logs

Data & Reporting

• Maintain quality trackers, monitoring logs and action plans


• Support quality reporting and dashboard production


• Assist with data collection, validation and reporting activities


• Ensure records and management information remain accurate and up to date

General Responsibilities

• Support the wider Quality & Compliance team with administrative activities


• Liaise professionally with internal and external stakeholders


• Maintain confidentiality and handle sensitive information appropriately


• Support continuous improvement by identifying opportunities to improve administrative processes


• Other duties as required

Person Specification

Essential

• Experience working within an awarding organisation (AO), EPAO, training provider or other regulated environment.


• Previous experience in an administrative, coordinator or support role


• Excellent attention to detail and high levels of accuracy


• Strong organisational and time management skills


• Experience maintaining records, trackers or databases


• Excellent written and verbal communication skills


• Proficient in Microsoft Office applications, particularly Outlook, Word and Excel


• Ability to prioritise workload and manage multiple tasks effectively


• Ability to follow processes and maintain accurate records and audit trails


• Professional, reliable and customer-focused approach


• Ability to work independently and as part of a team


• GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship

Desirable

• Experience of certification administration


• Experience maintaining quality, compliance or regulatory records


• Experience of document control and version management


• Knowledge of Ofqual-regulated qualifications or apprenticeship environments


• Experience of working with quality performance data


• Data and technology skills (Office 365, Excel, Power BI or automation tools)

What Success Looks Like

• Statements of Results are reviewed accurately and processed promptly


• Certificates are claimed and issued within agreed service standards


• The Quality & Compliance mailbox is managed efficiently and professionally


• Quality and compliance registers are accurate, complete and maintained consistently.


• Policy review schedules and document control processes are effectively managed


• Audit and compliance records are organised, accurate and readily available


• KPI reports, trackers and action logs are maintained accurately and on time


• Internal and external stakeholders receive a responsive and professional service


• The Quality & Compliance team is supported by reliable administration, accurate records and effective coordination


• Compliance records and evidence are maintained to support regulatory requirements and business needs

Why Join Us? 

• Salary: £26-28k 

• Remote-first role with built-in flexibility 

• Monthly co-working days (lunch included!) 

• 25 days’ holiday + 8 bank holidays 

• 8 Wellbeing Hours per year

• Flexible working, agreed up front to suit you and the business 


• All the tech you need

To apply:
Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.