Quality & Consumer Experience Coordinator

Requisition ID: 37625 

Your Purpose

As the Quality & Consumer Experience Coordinator you will play a critical part in protecting our brand reputation by managing consumer complaints, coordinating site KPI reporting, and driving compliance through document control and internal audit program. You will be a key enabler of our quality culture and act as a key link between our Brewery Operations and Corporate teams (including Legal and Marketing) to resolve product quality issues and ensure quality risks are effectively resolved. 

Key Responsibilities

• Own and report site KPIs across Quality, Food Safety, and Compliance, ensuring accuracy, timely submission, and clear insight to drive performance goals.


• Lead consumer complaints management, including investigation, supporting root cause analysis, trend monitoring, risk escalation and resolution.


• Analyse consumer complaint data and report supplier complaints, identifying improvement opportunities and supporting KPI delivery.


• Oversee document control processes, ensuring all SOPs, work instructions, and HACCP documentation are compliant, current, and audit-ready.


• Conduct internal audits and support external audits against standards such as BRCGS, FEMAS, Kosher, and Red Tractor, driving continuous improvement.


• Act as a Quality ambassador, coaching and supporting production teams to build capability and embed food safety and quality best practice.

About You 

• Strong communication and stakeholder management skills.


• Proven experience in KPI reporting and data analysis.


• In-depth knowledge of food safety standards (BRCGS, FEMAS, Kosher, etc.)


• Experience conducting internal audits and supporting audit readiness


• Passion for driving quality culture.

You may not meet all the criteria for the role, but don't let that stop you from applying. We all need to learn and develop, and we can help you do this here at Molson Coors.

About Us 

• We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 13 years.


• Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.


• Commitment to the physical and mental wellbeing of all our people reflective of our People First value.


• We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.

Molson Coors Beverage Company: Building Careers​

Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together.

Our aim to build a skilled and highly engaged workforce that unites around our shared values and reflects our diverse marketplace; and foster a workplace where all employees’ unique talents, skills and perspectives are valued and leveraged – where all people feel that we are #BetterWithYou. This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background.

We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at [email protected].

We want you to succeed and will be happy to support you.