Quality & Customer Care Executive

We are recruiting for a Quality & Customer Care Executive for one of the UK’s leading food companies,where you can gain hands-on experience in quality, regulatory affairs, and customer care.

Kingston upon Thames
Flexible working opportunities
Full-time | Permanent
Experience Required: 1+ year in customer service or the food industry

As a Quality and Customer Care Executive, you will play a key role in managing product information, maintaining compliance with EU labelling legislation, supporting supplier onboarding, and ensuring an excellent customer service experience.

Key Responsibilities

• Oversee onboarding process for new suppliers
  
  
• Maintain up-to-date product specifications for packaging and labelling
  
  
• Create Front of Pack (FOP) & Back of Pack (BOP) label content from specifications
  
  
• Ensure compliance with EU labelling legislation and product claims
  
  
• Monitor packaging stock levels and liaise with suppliers to maintain continuity
  
  
• Coordinate and approve SSCC labels with suppliers
  
  
• Support customer service team during peak periods
  
  
• Handle customer queries and resolve complaints via phone and email
  
  
• Ensure all supplier certifications are current and properly documented
  
  
• Collaborate cross-functionally on product launches and quality projects

If you’re passionate about food quality, sustainability, and customer satisfaction—and you know your way around EU food labelling regulations—we’d love to hear from you.