Quality Assurance Analyst

We are excited to be working with a leading organisation in their search for a Test Analyst to join their dynamic IT team. This newly created role presents an excellent opportunity for a detail-oriented professional to make a significant impact on change management and quality assurance processes within a thriving business.

About the Role

As a Quality Assuance Analyst, you will be responsible for ensuring seamless changes to technology systems while maintaining high-quality standards. You will work closely with stakeholders, including development teams and Technology Business Partners, to oversee change implementation and ensure operational excellence.

Key Responsibilities

• Assess, document, and manage change requests related to technology systems and applications.
• Conduct risk and impact analyses to identify potential challenges associated with changes.
• Develop, execute, and maintain comprehensive test plans, test cases, and scripts to detect and resolve defects.
• Monitor and report on testing progress, document results, and facilitate issue resolution.
• Maintain detailed documentation for change management processes and quality assurance activities.
• Ensure compliance with industry standards and internal policies related to change and quality management.
• Conduct post-implementation reviews to assess change effectiveness and identify areas for improvement.
• Communicate with business users, development teams, and stakeholders to provide updates on change initiatives and quality assurance activities.
• Offer training and support to colleagues on best practices in change management and quality assurance.

The Ideal Candidate

Essential Skills & Experience:

• Proven experience in change management and quality assurance within an IT environment.
• Strong background in managing change requests and executing quality assurance processes.
• Knowledge of software testing methodologies, tools, and processes.
• Familiarity with change management frameworks (e.g., ITIL) and project management principles.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with change management tools (e.g., Jira, ServiceNow).
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to work effectively across teams.
• Attention to detail and a commitment to delivering high-quality outcomes.
• Ability to adapt to changing priorities in a fast-paced environment.

Desirable Skills & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Knowledge of technologies relevant to the retail industry is advantageous.

Why Join?

This is an excellent opportunity to be part of an established, people-focused organisation that values innovation and professional growth. The successful candidate will enjoy a competitive salary, excellent benefits, and the chance to make a real impact in an evolving IT environment.

If you are a proactive and detail-driven professional with a passion for change management and quality assurance, we would love to hear from you! Apply now to take the next step in your care