Quality Assurance Assistant - Customer Service - Go.Compare

What you'll be doing…

Do you have a background in Quality Assurance with strong collaborative working abilities? We at Go.Compare are on the hunt for an individual with a passion for Quality Assurance and an excellent eye for detail to join our team. 

As a Quality Assurance Assistant under the Go.Compare brand you will ensure a top tier  and consistent service is provided to our customers while delivering QA objectives for the customer service and operations department. 

You'll be supporting the Quality Assurance Manager in the delivery of business critical objectives as part of a supportive and dynamic team. You will be required to support managers in improving QA approaches and procedures. Providing input to sampling plans to help address areas of risk, using insight gained from discussing observations with front line teams. You'll be conducting clear, fair and accurate reviews before submitting accurate and concise records.

As a Quality Assurance Assistant you will ensure a satisfactory and consistent service is provided to business partners and customers through quality monitoring work against company, FCA and other regulatory processes and procedures all while ensuring the knowledge of the relevant teams within the department is maintained.  

Experience that will put you ahead of the curve…

• Experience working within a quality assurance role or similar experience gained through work experience all while adhering to company deadlines and SLA’s. 
• Ability to effectively train and coach team members. 
• A strong understanding of the insurance industry. 
• Have an understanding of the role of regulation, conduct risk and reputational risk, within financial services. 
• Insurance Industry/Financial Services Knowledge/Experience.

• Knowledge of complaint handling, consumer duty and FCA/Ombudsman regulations. 

What's in it for you…

We have a number of awesome perks available to our staff.  We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.

Internal job family level P7

The expected range for this role is £24,000 - £25,000

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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