Quality Assurance Executive

Working for a well-established UK business with a strong reputation for quality, compliance, and innovation, you will join a collaborative and detail-focused team committed to delivering exceptional standards across every part of the operation.

As Quality Assurance Executive, you will be responsible for overseeing and maintaining the company’s Quality Management System, ensuring processes, products, and documentation meet ISO 9001:2015 standards, customer expectations, and regulatory requirements. This is a fantastic opportunity to play a key role in a growing organisation where quality is truly valued.

The role offers a salary of £35,000-£40,000 per annum, is fully office-based in Bourne End, and includes ongoing training with a clear pathway to progression into a future management role. You will be based in a supportive team environment with access to learning, development, and a range of employee support services.

Key Responsibilities:

• Maintain and support the company’s Quality Management System (QMS) in line with ISO 9001:2015
• Oversee and update documentation including SOPs, forms, manuals, and work instructions
• Manage document control processes including version tracking and archiving
• Handle customer and supplier complaints, ensuring timely and effective resolutions
• Collaborate with suppliers to maintain product quality and compliance
• Prepare and coordinate external audits with customers, suppliers, and BSI
• Schedule and conduct internal audits across the business
• Support compliance by researching and reporting on regulatory updates
• Review and manage confidential documents including NDAs and T&Cs
• Complete customer surveys and quality-related questionnaires

Experience Required:

• Prior experience in a quality or compliance role (ideally within a regulated or ISO-accredited environment)
• Solid understanding of QMS and ISO 9001:2015 standards
• Excellent attention to detail and accuracy
• Confident using Microsoft Office (Word, Excel, PowerPoint)
• Strong organisational and time management skills
• Able to work independently and collaboratively