Quality Assurance Supervisor

ABOUT US
Callaway Golf Europe Ltd is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!

Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly ground breaking company, and we want top-notch people to join us in that mission.

MAIN PURPOSE OF ROLE

Oversee, coordinate, and manage the activities required to meet the quality standards set for certain products and services.
Work closely with the Manufacturing Supervisors, provide customer feedback on any RA’s, understand customer demands, expectations and products and services.

PRIMARY RESPONSIBILITIES

Oversee activity within the quality manufacturing facility specifically quality control, RA review; ensuring best practice, health and safety and resource efficiencies are effectively utilised.
Assist the Manufacturing Supervisors and help overseeing all activities and tasks needed to maintain a desired level of excellence with regular updates and reporting of results.
Develop and implement new procedures and processes to simplify and improve operations.
Oversee the qualification process of new products ensuring that correct specifications are met.
Oversee the training and ongoing personal development of all direct and indirect reports ensuring motivation and morale is maintained at a high level.
Manage the labour resource to obtain maximum efficiency whilst ensuring flexibility in working hours to cope with seasonal demands.
Attend and participate in scheduled and ad-hoc production meetings to communicate team performance. Communicate appropriate results and KPI’s to direct and indirect reports as required.
Oversee and assist Manufacturing Team with training of Quality employees in relevant operating and safety procedures to Company specified standards. Intervene where required.
Liaise with the Production Controller to ensure planning requests are completed according to Custom orders, the made-to-order (MTO) list and European made-to-order (EMTO) list.
Ensure high quality standards are achieved and maintained.
Work with Manufacturing Supervisors on capturing, monitoring, and reporting on information relating to production errors, workcard misprints, reworks, new product assembly, and help implement appropriate measures to ensure errors are not repeated.
Ensure Health and Safety standards are met, and workplace compliance is monitored regularly.
Any ad hoc duties assigned, including working in different areas of the SuperHub as required.

SKILLS
Significant experience of supervising in a manufacturing environment with focus on technical specifications and quality.
Proven experience of leading and developing a team.
IT literate and competent with using Microsoft Word and Excel. Experience using SAP would be an advantage.
Strong interpersonal skills & ability to direct others.

COMPETENCIES
TEAMWORK

– Ensure everyone performs their individual roles to the best of their ability and integrates within the operation to achieve mutual goals.
COMMUNICATION

- Strong verbal skills to ensure information, however complex, can be understood by your audience. The ability to clearly express yourself and be able to objectively listen to the opinion of others.
LEADERSHIP

- Lead by example. Show initiative that will build morale and encourage the desire of all team members to drive to achieve common goals.
WORK

ETHIC

- Work with a consistently professional and enthusiastic approach to all work-related tasks, despite demanding, repetitive and time pressured targets. Thrive on managing multiple tasks, people and situations simultaneously.
TIME

MANAGEMENT

- Manage working hours effectively, prioritising workload to ensure performance of yourself and your team is always to a high standard.
ATTENTION

TO

DETAIL

– Remain focused and avoid distraction to ensure the working environment of yourself and others remains safe, including seeing the "bigger picture".
CRITICAL

THINKING

– The ability to make "in the moment" decisions and troubleshoot minor issues to avoid escalation using sound judgement. Know when to escalate concerns to assist with avoiding major problems.
ACCOUNTABILITY

- Understanding and accepting responsibility for the tasks undertaken by yourself and the team. Appreciate the effect of your own actions on others and strive to meet all obligations. Fulfil responsibilities independently and with minimal supervision.
FLEXIBILITY

- Have a willingness to adapt to changing circumstances, especially at short notice, with the ability to continue to work with professionalism and focus on the short-, medium- and long-term goals. Strive for continuous improvement and have a willingness to learn.