Quality Control Supervisor

Job Title:                          Quality Control Supervisor

Department:                    Quality

Reports To:                      Head of Quality

Role Overview

We are seeking an experienced and driven Quality Control Supervisor to lead and oversee the daily operations of the Quality Control department within a regulated pharmaceutical environment.

This role is critical in ensuring full compliance with Good Manufacturing Practice (GMP), company Standard Operating Procedures (SOP), client specifications, and regulatory requirements, while driving operational efficiency and supporting business performance targets.

The successful candidate will provide strong line management to the QC team, ensuring workloads are effectively coordinated, standards are maintained, and quality objectives and KPIs are consistently achieved. This position requires a proactive leader with the ability to maintain objectivity, uphold quality standards, and foster a culture of safety, accountability, and continuous improvement.

Key Responsibilities

Operational & Technical Leadership

• Ensure all quality activities are performed in strict accordance with GMP, SOPs, and client requirements.
• Maintain oversight of QC processes to ensure compliance, accuracy, and audit readiness.
• Supervise and coordinate daily QC Technician activities, including:
  • Inspection, monitoring, and approval of incoming materials
  • Review and approval of printed packaging components, labels, and code breaks
  • Inspection and release of production output and dispatches (including associated SAP transactions)
  • Product sampling and testing (internal and external analytical testing)
  • Batch documentation review and approval
  • Maintenance and approval of product specifications
  • Cleaning verification processes
• Act as the primary escalation point for QC-related issues and deviations.
• Report all non-compliance, product concerns, or equipment performance issues to the Head of Quality in a timely and transparent manner.
• Act as Controlled Drug Key Holder, ensuring compliance with regulatory requirements.
• Ensure accurate recording, trending, analysis, and archiving of QC data and documentation.
• Generate and trend departmental performance data to identify risks, drive improvements, and support strategic decisions.
• Support cross-functional collaboration by developing a clear understanding of departmental workflows and ensuring smooth information flow.

Compliance & Quality Assurance

• Provide guidance and support to all departments on GMP compliance and quality procedures.
• Maintain an impartial and objective approach when managing investigations, deviations, and quality issues.
• Support audit preparation and maintain inspection readiness at all times.
• Ensure adherence to health, safety, and security standards within a pharmaceutical warehouse environment.

People Leadership & Development

• Lead, coach, and develop QC Technicians to achieve high performance standards.
• Manage time, attendance, and performance within the department.
• Clearly communicate operational priorities, KPIs, and expectations.
• Support recruitment, onboarding, and training of new team members.
• Foster a strong culture of quality, compliance, accountability, and continuous improvement.
• Provide regular updates to senior management on team performance, achievements, and risks.

Skills & Competencies

• Strong supervisory and team leadership capability within a regulated environment.
• In-depth understanding of GMP principles and pharmaceutical quality systems.
• High level of attention to detail and accuracy in documentation review.
• Strong analytical and numerical skills, with the ability to interpret and trend data.
• Advanced IT proficiency, including Microsoft Office (particularly Excel); SAP knowledge advantageous.
• Strong organisational and planning skills with the ability to meet tight deadlines.
• Clear understanding of customer expectations and the operational and financial impact of poor quality.
• Excellent communication and interpersonal skills across operational and management levels.

Qualifications & Experience

• Proven experience in a supervisory or team leader role within a pharmaceutical, clinical trial, or regulated warehouse environment.
• Demonstrable working knowledge of GMP and quality compliance standards.
• Understanding of Lean / Continuous Improvement methodologies (advantageous).
• Relevant qualification in Quality, Pharmaceutical Operations, (advantageous).

Why This Role Is Critical

This position plays a key role in safeguarding product integrity, protecting patient safety, and ensuring that pharmaceutical products are distributed in full compliance with regulatory and client expectations.

Sharp is an equal opportunities employer. We believe that employing a diverse workforce is central to our success.  We welcome applications from all members of society irrespective of age, sex disability, sexual orientation, race religion or belief.