Quality Manager

Quality Engineer

Mobility Sector | London, UK

About the Opportunity

Our client is a leading technology and engineering organisation
delivering complex solutions across transportation, infrastructure, and digital
services. With a strong focus on innovation, quality, and operational
excellence, they support critical projects that help create safer, smarter, and
more connected environments.

Due to continued growth and a strong project pipeline, they are seeking
a Quality Engineer to join their team. This role will play a key part in
ensuring that project deliverables meet the highest standards of quality,
compliance, and performance. Working closely with engineering, operations,
service management, and project stakeholders, you will help drive quality
assurance activities across the project lifecycle and support continuous
improvement initiatives.

Key Responsibilities

• Support the implementation, maintenance,
  and continuous improvement of the Quality Management System (QMS) in line
  with ISO 9001 and contractual requirements.
  
• Develop and maintain quality procedures,
  plans, processes, and associated documentation.
  
• Plan and conduct internal audits to
  ensure compliance with defined procedures, regulations, and industry
  standards.
  
• Review project documentation and reports
  to ensure quality standards are met prior to approval.
  
• Define and maintain Contract Quality
  Control Plans aligned with project milestones and delivery schedules.
  
• Oversee verification activities and final
  deliverables before customer acceptance.
  
• Record, track, and manage
  non -conformities through to resolution, including corrective and
  preventive actions.
  
• Monitor quality performance against
  agreed objectives and KPIs.
  
• Analyse performance data, identify
  trends, and implement improvement initiatives where required.
  
• Develop and maintain Supplier Quality
  Plans, including supplier audits and inspection activities.
  
• Review supplier performance metrics to
  identify risks, trends, and opportunities for improvement.
  
• Lead lessons learned activities and
  ensure findings are documented and embedded into future projects.
  
• Measure and analyse the cost of poor
  quality and support initiatives to reduce quality -related issues.
  
• Lead root cause investigations and
  implement sustainable corrective actions to prevent recurrence.
  

Required Experience

• Bachelor’s degree in Engineering, Quality
  Assurance, or a related discipline.
  
• Minimum of 5 years’ experience in a
  Quality Engineer, Quality Assurance, or similar role within complex
  technical or engineering environments.
  
• Experience working with public -sector
  organisations, ideally within transportation, infrastructure, engineering,
  or technology sectors.
  
• Quality management certifications such as
  IRCA Internal Auditor (ISO 9001), ASQ Certified Quality Engineer, or
  equivalent.
  
• Service Management knowledge, ideally
  ITIL Foundation or equivalent.
  
• Strong understanding of UK and
  international quality management standards and best practices.
  
• Experience coordinating or leading
  cross -functional teams and stakeholders.
  
• Strong analytical skills with a
  structured approach to problem -solving.
  

Skills & Competencies

• Excellent communication and stakeholder
  management skills.
  
• Ability to engage effectively with both
  technical and non -technical audiences.
  
• Experience gathering undocumented
  knowledge through interviews, workshops, and stakeholder engagement.
  
• Strong decision -making capabilities,
  particularly in high -pressure environments.
  
• Experience supporting incident
  management, conflict resolution, and continuous improvement initiatives.
  
• Highly organised with strong attention to
  detail.
  
• Ability to manage multiple priorities and
  work effectively within complex project environments.
  

Desirable Experience

• Experience within mobility,
  transportation, ticketing, rail, highways, or intelligent transport
  systems (ITS) environments.
  
• Experience working on projects involving
  regulated, safety -critical, or customer -facing operational systems.
  
• Knowledge of supplier quality management
  and subcontractor oversight.