Quality Officer

At CCH Group, we are more than just a care provider. We are a supportive community with a proud history of raising standards in care since 2009. Today, we are the largest care company in the United Kingdom, with more than 260 locations and 14,000 care professionals delivering 1.5 million hours of care every month.

Location: TS23 (Wolviston, Billingham & Cowpen Bewley)

Pay Rate: £12.80 per hour plus mileage

Shifts: 30 Hours Monday to Friday (You must have a Full UK Driving Licence & access to your own vehicle for this role)

Comfort Call (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of TS23.

As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals. 

As an integral member of Comfort Call (CCH Group), you’ll play a vital role in enhancing the well-being and quality of life of each individual under your care.



Your responsibilities will include:

• Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker
• Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments
• Participate– Participate as required in multi-disciplinary review of service users’ needs.
• Shadow - Shadow new care workers in the field to ensure their competence
• Observation – Carry out the on-site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work.

If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.

What you’ll bring to the team?

• Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes.
• Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
• Demonstrates a sincere interest in working with our specific client group.
• Successfully passed DBS screening.
• Patience, compassion & a positive attitude at all times.
• Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
• Display initiative and autonomy.

What’s in it for you?

• Enhanced occupational maternity and adoption pay
• Enhanced occupational paternity pay entitlement
• Death in Service Payment
• Pension scheme
• Benefits and Well-being Platform
• 28 days annual leave (pro rata)
• Cycle to work scheme
• Refer a friend scheme – earn £300 per referral!
• Blue Light Card eligibility – exclusive staff discounts at big brands for you
• Flexible hours, part and full time available
• Local work and paid mileage
• Paid training – online and face to face
• Self-development – progression opportunities
• Access to our in-house app
• Work for the largest care company in the UK!
• No experience necessary

Book an interview at a time and date to suit you!