Quality Operations Lead

Ensure the delivery of high-quality products and services by managing operational quality processes, driving continual improvement, and meeting customer and regulatory requirements. Foster a culture of compliance, collaboration, and customer focus.

Deliver quality products to customers by using effective systems and ensuring compliance.
Manage customer complaint handling and maintain strong customer relationships through regular updates and problem-solving.
Oversee internal non-conformities, coordinate corrective actions, and support defect reduction across all functions.
Maintain cross-functional communication to proactively seek out best practices and process innovations.
Manage deviation requests, ensuring documentation, approvals, and timely closure. 
Review and report operational KPIs (e.g., customer claims, internal non-conformances, supplier performance, cost of quality, blocked stock, customer satisfaction).
Lead and coach problem-solving activities using structured methods (e.g., Ishikawa, 5-why, 8D), and support audits, validations, supplier claims, and document control.
Stop non-compliant processes or practices and act with authority to restore compliance and uphold quality standards. 

Kris Nagiah
HRBP

Located in Leighton Buzzard, LINDAL Valve has been operating since 1980 and employs around 275 people.

Our team works in a collaborative and international environment, where people take ownership, contribute ideas, and support each other. As a production site within LINDAL’s global manufacturing network, we combine technical expertise with a strong commitment to quality and continuous improvement to deliver the best solutions for our customers.