R2R103818 - Quality Support Officer - Adults Department - Fixed Term August 2027

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Southend’s Commissioning Directorate are looking to appoint a full-time Quality Support Officer in a fixed-term capacity until Aug 2027.

The Quality and Improvement Team are responsible for ensuring that all providers deliver care services to adults in relation to the Care Act. 2014 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) (as amended)

These quality checks are completed before adults are placed and then continue to be monitored to improve the quality of care being delivered to individuals within the Southend area.

The new Officer will be required to provide administrative support for the quality team, and to support the team with the improvement of the quality of care and support experienced by the residents of Southend City.

You will provide support with the inspection of services and the PAMMS validation process, along with taking accurate minutes for internal/external meetings as well as complying data and information to complete accurate reports. You will also monitor service emails and process service invoices, along with booking venues for events and meetings and liaising with internal and external colleagues.

Within this position, hybrid working opportunities are available. However, you are required to be on-site at the Civic Centre a minimum of 2 days a week.

To be shortlisted for this position, you must have GCSEs in Maths and English and be an advanced administrator, with a proven background within the health and social care sector. You are required to have experience of collecting/collating information, working with finances and taking notes during meetings and action them.

You are required to have strong IT literacy skills, particularly in Excel, Word and PowerPoint, and have the ability to analyse, interpret and assess data and information and produce clear reports.

When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.

If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.

If you would like a copy the Job Description, please click here

If you are wanting further information that isn't in the JD, please contact Nathalie [email protected]

Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.

The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.