RBI Software Principal Consultant

This is a pivotal role within the Synergi RBI team, combining software consulting expertise, customer engagement, and technical leadership. The role is instrumental throughout the customer lifecycle — from identifying opportunities and shaping solutions, through successful implementation and long-term customer success.

Working within the Delivery & Onboarding team and reporting to the Customer Success Manager for Digital & Data Solutions Plant, the Principal Consultant collaborates closely with sales teams, software developers, product managers, RBI specialists, and other stakeholders to grow the Synergi RBI business. The role plays a key part in winning new projects by helping customers understand the value of Synergi RBI, defining effective implementation approaches, and developing compelling technical and commercial proposals.

As a senior customer-facing lead, the Principal Consultant is expected to engage confidently with both business and technical stakeholders, guiding discussions around business requirements, software capabilities, system integration, data migration, and digital transformation objectives. The role also provides a direct link between customers and the Synergi RBI product organization, ensuring that customer needs, market trends, and industry developments contribute to the ongoing evolution of the product.

While knowledge of Risk-Based Inspection (RBI) and Asset Integrity Management (AIM) within process industries is highly beneficial, this is primarily a software consulting and implementation leadership position.   

Key Responsibilities

Pre-Sales & Solution Development

• Support business development activities through customer presentations, product demonstrations, and solution design.
• Develop proposals, cost estimates, project plans, and implementation approaches aligned with customer needs.
• Contribute to sales strategies, bid decisions, and requirements gathering.

Technical Leadership & Delivery

• Lead the technical delivery of Synergi RBI implementation projects from workshops, configuration, integration, migration, training and go-live.
• Ensure quality of project deliverables working with the DNV project manager and other team members.

Product & Customer Representation

• Act as a key customer representative within the Synergi RBI product team.
• Support product enhancement initiatives through inputs into roadmap planning, developing requirements definitions for new features etc.

Strategic & Continuous Improvement

• Provide technical expertise to resolve complex customer challenges.
• Contribute to delivery methodologies, training materials, product positioning, and market analysis.

Leadership & Mentoring

• Mentor and support the development of consultants within the team. 

We value all our people and the contributions they make to our business, so it’s important that our rewards make us all feel valued here. That’s why we offer a flexible reward and benefits package, allowing you to choose the things that matter most to you, including;

• Non-contractual Profit Share Scheme
• Lifestyle benefits: 26 days annual leave + bank holidays, opportunity for up to 10 days unpaid leave, sabbatical leave, flexible working options
• Wellbeing benefits: (incl. Private Medical, Dental Insurance, Health Assessments, Gym allowance). Company contribution towards eye tests and glasses (for computer/laptop users), and Flu Vaccinations. Also, our Employee Assistance Programme (EAP) provides free and confidential support for issues including work, family, relationships, money and health and we provide free fruit in our offices
• Financial Benefits: including a Pension Scheme with employer pension contributions up to 9%, Life Assurance and Income Protection
• Re-imbursement of relevant Professional Membership Fees (up to £570)
• Access to employee retail discount site for high street and on-line shopping