A Senior Center serves as a focal point in the community by providing direct access to resources and a variety of programs and services for older adults. The Administrative Assistant provides a crucial first impression of our center to participants and community partners. The Administrative Assistant collaborates with center staff to provide excellent customer service, bolster efficiency, and act as an ambassador for BSRI’s mission and vision. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results
Responsibilities:
Greet and welcome guests and center participants in a cheerful, welcoming manner
Direct visitors to the appropriate person, office or activity room; provide center tours as needed
Answer, screen and forward incoming phone calls by assessing callers’ needs
Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures)
Provide accurate information in-person and via phone/email programs, services, events & activities
Receive, sort and distribute mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk
Keep inventory of center and office supplies stock (e.g. Copy paper, toilet paper products, etc.)
Update digital calendars and print weekly reports of Client ID numbers/cards
Maintain client confidentiality while assisting with data entry and registration process
Use money handling procedures to take payments for rentals, trips, and other activities.
Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing
Qualifications & Requirements
Proven work experience as a Receptionist, Front Office Representative or similar role
Fluency in Microsoft Office Suite, Google Calendar/Drive, and/or Microsoft 365/Outlook cloud based programs
Hands-on experience with office equipment (e.g. multiline telephones, fax machines and printers)
Professional attitude and appearance, high energy level, sense of initiative
Solid written and verbal communication skills
Resourcefulness with complex issues, ability to deescalate conflict and problem-solve
Excellent organizational skills and keen attention to detail
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude and excellent communication skills are required
Ability to lift up to 25 lbs. as needed for program operations.
High school degree; additional certification in Office Management is a plus
Experience in Aging & Adult or Human Services preferred
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