Reception and Events Host

We are recruiting for an Events Support Host to join our team of 16 Rapport Ambassadors at our client’s offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and creating memorable experiences.  

This is full-time, permanent role (32 hours per week). The service hours are from Monday to Thursday, from 8 AM to 5 PM, with flexibility as per client’s needs. The position holder will have access to our free car parking (if required).

If you are someone who thrives in a busy, high-paced environment where no day is the same apply below. We are seeking individuals who can hit the ground running and take ownership of the role while sharing their knowledge and experience.

Main responsibilities

• Providing the highest level of client care and personal service to all stakeholders in the clients’ business, including visitors and associates
• Supporting the Welcome Team, or Floor Host when required
• Providing a natural, warm, courteous, and prompt welcome on arrival for all event visitors
• Handling all incoming telephone calls and enquiries in a professional manner
• Managing visitor queries and supplying relevant information
• Assisting with collating monthly and ad-hoc reports on service usage, meeting room and reception statistics
• Escalating technical faults to the Helpdesk
• Managing meeting room bookings and ensuring meeting space is up to the highest standard with all necessary equipment required
• Liaising with meeting hosts, fellow team members, and other service providers (e.g., catering team) to ensure the room set up requirements are met, including the moving of furniture in certain rooms if required
• Applying a flexible approach and offering business support as required
• Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a strong customer service background with a focus on enhancing the customer experience
• Have high level of attention to detail, strong communication and time management skills
• Be able to work independently and as part of the team
• Be confident using Microsoft Office package
• Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded
• Be able to build a strong rapport with colleagues and clients alike
• Have great interpersonal skills, a can-do attitude, and an outgoing and vibrant personality
• Be passionate about delivering high standard service and going the extra mile

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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