Reception Manager

Service Reception Manager required in Cardiff.

• Starting salary based on experience and brand accreditations.
• Uncapped bonus potential providing additional earnings of £6,000+ per annum.
• Monday to Friday 7:00am-4:30pm/8:00am-5:30pm with 1 in 3 Saturdays mornings 8:00am-12:00pm paid at time and a half.

Our client, one of the largest car dealer groups in South Wales, is currently looking to recruit a Service Reception Manager to join their franchise-approved commercial vehicle dealership in Cardiff.

Reporting to the Aftersales Manager and running a team of 3 other Vehicle Service Advisors, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first-class service, and also achieve the company's objectives and targets. You will greet customers into the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.

Due to the nature of this role, the successful Reception Manager would need to have prior or present experience working as a Senior or experienced Service Advisor within the motor industry and be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Overall, you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with Kerridge/Drive/RTC system would be highly advantageous but is non-essential). Liaising with the manufacturer to authorise warranty repairs, and a general knowledge of automotive warranty procedures would also be advantageous, but is non-essential. A UK driving license with minimal points is essential, though.

What's in it for you? For your hard work as a Service Reception Manager, our client is offering...

• Starting salary based on experience and brand accreditations.
• Uncapped bonus potential providing additional earnings of £6,000+ per annum.
• Any overtime paid at an enhanced rate of time and a half.
• 23 days annual holiday allowance plus the 8 bank holidays and your birthday off work.
• Access to full manufacturer-accredited training/development schemes.
• Various additional company benefits will be discussed further upon application.
• Fantastic long-term career prospects with the largest car dealer group in South Wales, operating since 1945.
• Working hours are Monday to Friday 7:00am-4:30pm/8:00am-5:30pm with 1 in 3 Saturdays mornings 8:00am-12:00pm paid at time and a half.

If you are interested in hearing more about this Reception Manager job in the Cardiff area, please contact Harry at Perfect Placement Today.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.