Reception Supervisor

The Reception Supervisor Key Responsibilities will include:

• To supervise the front desk by keeping a high profile of appearance at the desk, ensuring that receptionists are well informed about the days’ business, selling codes, VIP’s, group arrivals and any other promotions.
• To ensure that a friendly and efficient service is given by reception at all times.
• Ensure hotel policy, as it relates to front office, is strictly observed at check-in, during guest stay and departure.
• Promote hotel outlets to guests to maximise sales.
• To check the room availability by room type and to make appropriate adjustments in order to avoid overbooking, keeping control of the rooms at all times.

The Experience & Qualifications for Reception Supervisor:

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

The successful candidate will be:

• Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
• Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
• Team worker
• Ability to work under pressure in a fast pace environment

For you

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be requir