Reception Supervisor - Moxy Edinburgh

Reception Supervisor – Moxy Edinburgh

This position is based on a full-time contract.

The Reception Supervisor is a confident, organised and detailed orientated support for the Moxy Edinburgh team.

You will manage all reception aspects relating to both groups and individual reservations.  The role will support with individual reservation checks as well as balancing of the system. Your focus will be to ensure that all Marriott assigned targets and tasks are monitored and completed during every shift.  You will provide Opera training and support to all members of the crew.

Your Role:

• Ensuring clear communication with the crew regarding group handovers.  Managing changes to rooming lists and arrival materials and maintaining accurate daily records and action plans.


• Completes reservation checks for all individual reservations including, updating all third-party information. Ensuring all relevant alerts and routing are created.


• Ensure all pre-paid reservations and virtual cards have been charged.


• Ensure pre-arrival emails are sent to relevant guests.


• Schedule amenities as required.


• Use Marriott Systems to ensure relevant reception tasks are reviewed and completed.


• Being the Bonvoy Connector ensuring standards are delivered, and that individual and crew targets are achieved.


• Ensuring all related internal and brand standards are met.


• Providing induction and Opera proficiency training to new crew members. 

Expected Contributions:

• Drive Marriott Bonvoy loyalty performance against agreed goals.


• Maintain and help develop reception service standards through all crew members.


• Deliver periodic refresher training to crew members and support Crew Leaders in identifying and proactively addressing proficiency development opportunities within the crew.


• Communicate positively and effectively with all stakeholders: hotel management, Crew Leaders, crew members, on-property maintenance colleagues, 3rd party affiliates and (of course!) our guests.


• Accuracy and compliance with all legal, internal and Marriott data reporting and system processes.


• Have a positive mental attitude with the capacity to make quick and decisive decisions with out of the box thinking.


• Display creativity and innovation to identify opportunities to improve processes that will enhance team productivity and business results.


• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards!


• Maintain confidentiality of proprietary materials and information.


• Support all aspects of front and back of house operations as required, including food preparation, beverage and food service and day-to-day cleaning tasks.

Skills:

• Exceptional communicator.


• Attention to detail, and care in all you do.


• A whizz with Opera Express!


• Hot on Microsoft Office applications particularly Excel (got to love those spreadsheets!), Word (the best for proposals!), PowerPoint (your presentations pop!) and Outlook (you use all the tools!)


• Strong organisational skills.


• Must be comfortable in complaint management, problem resolution and service recovery situations.

The Future for you:

• This role is a great gateway to progress into a Crew Leader or management role.


• Continuous training and support is available through Marriott programs and internally aligned to your development plan.


• Fully supportive culture within the whole team – lots of high-level talent to reach out to and learn skills from!

What do you know?

• High School diploma or equivalent required.


• Preferred minimum of 2 years’ experience in hotels either Front Office, Reservations, Group or Guest facing Services.

BENEFITS FOR YOU!

• Health Cash Plan.


• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.


• Discount on Food & Beverages at Marriott hotels worldwide.


• Pension scheme.


• Twenty-eight holidays (annually increasing to max thirty-three holidays).

**a personality assessment can be part of the recruitment process

Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard by Marriott, Element by Westin and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 25+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company’s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

Moxy Hotels
Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and Play On #atthemoxy on Instagram. Moxy is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.

Marriott International, Inc.
(NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 9,000 properties under 32 leading brands spanning 141 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.