Receptionist

ROLE: Receptionist 

REPORTING TO: Service Manager 

LOCATION: Bradford Newmedica, Park House, Woodlands Park, Bradford Rd, Cleckheaton, BD19 6BW

HOURS: 40 per week 

SALARY: £25,396.80 p/a

WHO ARE WE?

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

·       Our Purpose is to make a positive difference to people’s lives

·       Our Vision is to change lives through better sight and eye health​  

We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver thousands of patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

ROLE SUMMARY

Our Clinic Receptionists are the face of Newmedica – they’re often amongst the first people that our patients interact with on clinic visits, therefore, having a welcoming, friendly, empathetic approach is vital.

Our Clinic Receptionists check in a high volume of patients each day, update their information, instill eye drops and assist with booking future appointments and the answering of any queries using a variety of different systems. The thought of eye surgery can be a daunting prospect for patients to deal with, so our Clinic Receptionists need to be able to put patients at ease. They also need strong communication skills, to be able to explain the purpose of the different tests and help the patients understand their treatment.

Newmedica is committed to the growth and development of all our colleagues. The Clinic Receptionist role is a great opportunity to have exposure to both the clinical and administrative aspects of healthcare.

KEY RESPONSIBILITIES

·       Welcoming patients and visitors on arrival to clinic

·       Booking patient appointments and ensuring that clinics are full

·       Making reminder calls to patients before their appointment is due

·       Completing post-op calls following surgery, to ensure the patient is well and understands the post-operative instructions

·       Liaising with GP surgeries and opticians, regarding patient data, and to answer any clinical questions which may arise

·       Management of patient data; ensuring availability, required level of accuracy and confidentiality. Updating Newmedica’s electronic patient records and producing and providing letters to patients

·       Managing the data in Newmedica’s electronic patient records; adding, importing and archiving data to ensure that they are up to date

·       Assisting with the administration of onward referrals

·       Liaise with the clinical and administration teams, to ensure patient records are up-to-date and accurate

·       Management of the waiting room, to ensure all patients are kept informed of any delays

·       Set up of the clinic areas in the morning; completing health and safety checks, ambient temperature checks and daily testing of the nurse-call alarm system

·       Close-down of clinic areas, ensure all patient identifiable information is locked away or disposed of correctly, and secure the patient entrance

EDUCATION & QUALIFICATION

·       A good level of general education

·       GCSE Maths and English or equivalent

For more information or to request a full job description, please email Sophie at [email protected]