Receptionist

Who are we?

At Newmedica, we believe better sight changes lives.

We’re one of England’s top providers of NHS and Private ophthalmology services, delivering outpatient care, diagnostic testing, and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK, we’re on a mission to make world-class eye care more accessible for everyone — and we’re expanding rapidly.

We’re proud to be officially certified as a Great Place to Work®, based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive, collaborative, and empowering workplace where people can thrive.

Your Next Role: Receptionist

We are looking for a new Receptionist to join our Langford site. This will be over 5 days per week, hours per day are flexible, including weekends on a rota basis. Initial training will be provided at our Aztec West site and occasional ongoing travel to this site will be required for this role.

Our receptionists are usually the first person our patients will see when they visit a clinic so a friendly, approachable and welcoming personality is a must!

The Receptionist will welcome all patients and check them in for their clinic or theatre visits. You will be working on the patient record system alongside other systems so should be comfortable using a variety of technology.

You’ll also undertake a variety of administrative duties such as booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters and dealing with enquiries. As such you’ll require a high attention to detail and excellent accuracy levels. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our team members need to be empathetic and able to put patients at ease.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Experience of working under own initiative

• Previous experience in a customer or patient facing role

• Experience in a busy administrative role

• A competent user of all Office 365 programmes

• Tech savvy and comfortable working on new systems e.g. patient record systems

• A good phone manner

• An excellent grasp of the English language both verbally and in written format

• A good team player – happy to jump in and support others when required

What You’ll Get in Return

We know that great people make a great company, so we offer a comprehensive and supportive package, including:

·        Competitive Salary: £25,396, increasing to £26,200 after probation. (Pro-rata)

·        25 days holiday + bank holidays (increasing with service)

·        Company pension scheme

·        Enhanced family leave and sick pay

·        Employee Assistance Programme – 24/7 confidential support

·        Perks & Discounts – from eyewear to retail savings

·        Ongoing training and development opportunities

Be Part of Something Bigger

This is more than just a job — it’s a chance to grow your career in a forward-thinking, patient-first organisation that values your voice and invests in your future. If you’re ready to make a real difference and help transform eye care across the UK, we’d love to hear from you.

Apply now and take the next step in your career with Newmedica.

This role closes on 11 June 2025, with interviews scheduled for the week commencing 16 June. However, we reserve the right to close the vacancy earlier if we receive a high volume of applications. If you are unavailable to interview during that week, we still encourage you to apply — we’ll do our best to arrange a suitable alternative date.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin. 

If you would like an informal chat about the opportunity or to request a job description, please contact [email protected]