Receptionist

Cummins Mellor has a fantastic opportunity within a local solicitors to join them on a permanent basis.

The role will be to deliver first-class customer service to all customers on the phone and in the office, as well as provide an efficient reception and administrative service.

Main Responsibilities

• Efficiently handle all incoming telephone calls and provide professional support to callers.
• Greet and assist all clients and visitors in a friendly, helpful, and professional manner.
• Prepare files for archiving (both on-site and external storage), including data input and retrieval requests.
• Support the cashiers with general filing duties.
• Handle incoming and outgoing recorded/special delivery post.
• Prepare outgoing mail for delivery to the Post Office.
• Process client card payments in person and over the phone.
• Maintain the reception area’s appearance and ensure it reflects the firm’s professional image.

Key Tasks

• Log calls and forward messages to the appropriate team members.
• Provide telephone support to directors and staff as needed.
• Monitor and record staff attendance.
• Allocate meeting rooms upon request from fee-earners or managers.
• Perform various clerical and administrative duties as required.

What we're looking for?

• Good communication skills with a professional telephone manner (Essential)
• Personable and professional manner (Essential)
• RSA Level 2 qualification (Essential)
• Computer literacy (Essential)
• Basic knowledge of legal procedures (Desirable)
• Audio typing at 60 words per minute (Desirable)
• Word processing training and/or experience (Desirable)
• Six months’ work experience as an audio typist, preferably in a legal practice (Desirable)

What’s in it for you?

• Friendly and supportive team environment
• Working hours: 9:00am – 5:00pm, Monday to Friday (35 hours per week)
• 25 days holiday + 8 bank holidays + your Birthday off
• Private Medical Insurance and Company Sick Pay (after 1 year of service)
• Be part of a company where you’ll feel fully involved and valued
• Ongoing training and career development opportunities

If you feel you have the skills and attitude required for this role and wish to work with a forward-thinking company to achieve great things, then apply today!