Receptionist

Job Title

Receptionist

Department

Office Serv Workplace Exp and Travel-BG-UK

Overview of Department

Purpose of Role

As a Receptionist at Bailie Gifford, you will be the face and voice of the firm. Responsible for delivering a warm and professional front-of-house experience, ensuring a seamless guest and colleague experience. This is a busy and varied role where someone with a flair for both organisation and relationship-building will flourish.

Responsibilities

The role of Receptionist is fast-paced and varied, responsible for the following activities (not limited to):

• Front-of-House Experience: Delivering a warm, professional, and seamless experience for all visitors and colleagues

• Guest Management: Checking in visitors using the Visitor Management System. Welcoming, escorting, and assisting guests with coats and luggage

• Enquiry and Switchboard Handling: Managing enquiries in person, via phone, or email promptly and professionally

• Facility Awareness: Advising and directing guests with knowledge of building facilities

• Team Collaboration: Working flexibly within a team to maintain high standards

• Communication: Ensuring effective communication between reception desks and with hospitality teams

• Room and Floor Management: Managing meeting room bookings and conducting room checks. Working with Facilities management and technical colleagues to ensure correct set up of rooms, whilst maintaining cleanliness and tidiness of reception and meeting areas

• Concierge Services: Handling transportation arrangements and additional requests such as restaurant recommendations

• System Operation: Operating room booking systems and coordinating with facilities and our tech department

• Catering Coordination: Liaising with caterers and hospitality teams for in-house catering

• General Support: Providing cover and assistance as needed.

• Evacuation Duties: Performing evacuation officer duties.

Your Knowledge and Experience

• Warm, approachable, professional and friendly manner

• Proactive and helpful, can-do attitude

• Highly collaborative

• Background in hospitality or five-star service environments (preferable)

• Strong focus on exceptional customer care

• Professional and polished approach

• Strong organisational abilities with impressive attention to detail skills

• Confident using technology, prior experience of working with room booking systems would be benefitial

• Prior corporate receptionist experience (preferable)

• Ability to bring transferable skills into a corporate setting

The Type of Candidate That We're Looking For

You possess excellent customer service/client-facing skills, with a positive, can-do attitude. You thrive within a team-based setting, where your collaborative approach can flourish. By nature, you are a strong communicator with solid verbal and written communication abilities. You have a professional and enthusiastic manner, with an ability to multitask and deliver high-quality work and a professional service each and every time.

Naturally quick-thinking, adaptable, and confident in managing a varied workload, you are experienced in engaging with high-profile visitors and stakeholders, delivering a seamless and professional front-of-house experience. A calm, proactive approach, excellent communication skills, and a genuine passion for delivering exceptional service are key.

Due to the nature of the role, this position is office-based. In May/June 2026, we will move to our new office location in Haymarket, Edinburgh. Our reception team provides support between 8 am and 5:30 pm, daily, Monday to Friday.

Critical Skills (not limited to)

• Nurture relationships

• Adaptability

• Enabling others

• Improvement mindset

• Team working

Closing Date

April 13, 2026

At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.

If you are currently working at Baillie Gifford as an employee or contractor please apply to this job from the firm's internal career site.