Receptionist

Receptionist | Cambridge | Customer Service, Administration | Private Hospital | Permanent Full-time | 

Spire Cambridge Lea Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner. 

Duties and Responsibilities

• Welcoming, registering, including the accurate collection of credit card details and patient information.


• Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.


• Compliance with NHS forms and processes.


• Processing in-patient/out-patient charges.


• Cash handling strictly within the parameters of the ‘Handling Cash Policy’.


• Discharge of patients onto computer system ensuring accuracy of all information.


• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.


• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Who we're looking for

• A personable individual with the ability to work on own initiative as well as part of a team


• Good basic PC skills, including Word, Excel and Outlook


• Excellent customer service skills


• High degree of accuracy in administration


• Great communication skills at all levels


• Experience in a customer service environment 


• Experience with information management systems


• Switchboard experience 

Working Hours: Full-time 37.5 hours per week - working on a rota basis. Our receptions are open from 06:30 – 21:00 so will be a variation of shifts with 1 in 4 weekend cover required.

Contract Type: Permanent 

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: