Receptionist

Join Our Farnham Honda Team! 

Do you love the buzz of a busy showroom and being the friendly face (and voice!) that keeps everything running smoothly? Farnham Honda is looking for a Receptionist to be the first point of contact for our sales and service customers at our Farnham dealership — no two days the same, and always with the smell of new bikes in the air.

You'll work closely with our Sales Manager, keeping customer contact moving throughout the day — from managing the enquiry desk and call list, to greeting showroom visitors, logging service bookings, and making sure every customer is followed up. It's a role at the heart of the dealership, with a bit of everything thrown in.

Main Duties:

• Manage the incoming enquiry desk for both sales and service, handling calls and walk-ins promptly and professionally


• Complete the daily call list and carry out service prospecting to convert and follow up enquiries


• Manage showroom traffic and greet customers when advisors are busy


• Take straightforward service bookings and log them accurately


• Log every customer contact in the digital diary by close of business


• Answer calls professionally and direct customers to the right department


• Act as first point of contact for customers, suppliers and visitors


• Manage shared dealership inboxes and respond to general enquiries


• Take accurate messages and ensure timely follow-up


• Keep reception and customer areas tidy, welcoming and on-brand


• Maintain customer records and update internal systems


• Support sales, service and parts teams with general admin, filing and documentation


• Assist with booking appointments, test rides, service visits and handovers


• Support diary management for dealership activity


• Support the billing team — invoice prep, checking details, gathering supporting documents, collating job cards, authorisations and purchase orders


• Escalate billing queries to the correct person and keep records accurate


• Assist with simple social media updates (stock highlights, handovers, events, behind-the-scenes) and basic photo/video content, with permission


• Monitor basic messages/comments and direct to the right team, keeping tone professional and on-brand

Key Skills:

• Previous experience in reception, administration, customer service or front-of-house


• Confident telephone manner


• Strong written communication for emails and customer messages


• Good organisation and attention to detail


• Comfortable using Outlook, Microsoft Office and internal systems


• Able to multitask in a busy dealership environment


• Friendly, professional and calm under pressure

Bonus Points For:

• Automotive, motorcycle, dealership, service, retail or hospitality experience


• Experience supporting invoicing, billing, accounts admin or purchase orders


• Basic social media confidence


• Interest in motorcycles or the wider automotive industry


• Full UK driving licence, especially if helping with vehicle movements or customer handovers

The Essentials

Hours: Monday–Saturday, 40 hours per week, between 8am–6pm
Salary: £27,000
Location: Farnham (onsite)
Contract: Full time
Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture