Receptionist

Receptionist | Customer Service, Administration | Private Hospital | Permanent Part-time 30 hrs | Southampton

Spire Southampton hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner. 

Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.

Duties and Responsibilities

• Welcoming, registering, including the accurate collection of credit card details and patient information.


• Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.


• Compliance with NHS forms and processes.


• Processing in-patient/out-patient charges.


• Cash handling strictly within the parameters of the ‘Handling Cash Policy’.


• Discharge of patients onto computer system ensuring accuracy of all information.


• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.


• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Who we're looking for

• A personable individual with the ability to work on own initiative as well as part of a team


• Good basic PC skills, including Word, Excel and Outlook


• Excellent customer service skills


• High degree of accuracy in administration


• Great communication skills at all levels


• Experience in a customer service environment 


• Experience with information management systems


• Switchboard experience 

Working Hours: Part-time 30 hrs hours per week - working on a rota basis. Our receptions are open from 06:30 – 21:00 so will be a variation of shifts with 1 in 4 weekend cover required.

Contract Type: Permanent 

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: