Receptionist / Administrator

Pulse Bodyworks Ltd is a busy, insurance-approved vehicle accident repair centre committed to delivering exceptional customer service and high-quality vehicle repairs. Due to continued growth, we are looking for an experienced Receptionist / Administrator to join our friendly and professional team.

The Role

As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day running of our front office. You'll be responsible for providing excellent customer service while supporting the workshop and management team with a variety of administrative duties.

Key Responsibilities

* Greeting customers and visitors professionally.

* Answering and directing incoming telephone calls.

* Managing emails and responding promptly to customer enquiries.

* Booking vehicles in for repair and arranging appointments.

* Updating customers on the progress of their repairs.

* Liaising with insurance companies, engineers and suppliers.

* Processing invoices and maintaining accurate records.

* Managing customer files and repair documentation.

* Ordering office supplies when required.

* Assisting with general office administration.

* Supporting the workshop manager and estimators with administrative tasks.

* Ensuring reception and office areas remain organised and presentable.

Requirements

* Minimum 5 years' experience in an administration or receptionist role.

* Previous experience within the automotive, accident repair or motor trade industry is preferred.

* Excellent communication and customer service skills.

* Strong organisational skills with excellent attention to detail.

* Confident using Microsoft Office (Word, Excel and Outlook).

* Ability to work in a fast-paced environment and prioritise workload.

* Professional appearance and telephone manner.

* Reliable, punctual and able to work independently as well as part of a team.

Working Hours

* Monday to Friday

* 8:00am – 5:00pm

* 40 hours per week

Benefits

* Competitive salary

* Company pension

* 20 days annual leave plus Bank Holidays

* Free on-site parking

* Friendly and supportive working environment

* Opportunities for progression
Only candidates based in UK and eligible to work in UK are allowed