Receptionist & Facilities Assistant

Reporting to: Real Estate Project Manager

Hours: 35 hours per week, Monday to Friday

Location: London Office (full time office based)

Position: Permanent

SMCR Function: This is a Conduct Role

THE ROLE

To provide a professional and welcoming front-of-house service while supporting the day-to-day running of office facilities. This role combines traditional receptionist duties with facilities support to ensure the smooth operation of the office environment.

PRIMARY DUTIES AND RESPONSIBILITIES

• Greet visitors and clients in a friendly and professional manner
• Manage incoming calls, emails, and post
• Maintain a tidy and presentable reception area
• Manage meeting room bookings and ensure client rooms are prepared
• Issue visitor passes
• Coordinate deliveries and collections
• Monitor and replenish office supplies (e.g. stationery, kitchen stock)
• Liaise with contractors and service providers (e.g. cleaners, maintenance)
• Conduct regular checks of communal areas to ensure cleanliness and functionality
• Report and follow up on building maintenance issues
• Support health & safety compliance (e.g. fire drills, first aid kits)
• Assist with desk moves and office reconfigurations
• Manage access control systems and security passes to staff
• Organise and coordinate catering for both internal and external meetings
• Support staff with any assistance required in hot desk working set up

SKILLS AND BACKGROUND

• Previous experience in a receptionist or facilities role (preferred)
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Proficient in Microsoft Office Suite
• Ability to work independently and as part of a team
• Professional appearance and attitude
• Knowledge of health & safety and basic facilities management (desirable)

SM&CR RESPONSIBILITIES

As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.

Individual Conduct Rules

1. You must act with integrity

2. You must act with due care, skill and diligence

3. You must be open and co-operative with the FCA, PRA and other regulators

4. You must pay due regard to the interests of customers and treat them fairly

5. You must observe proper standards of market conduct

6. You must act to deliver good outcomes for clients