Receptionist - ONE SPA

he award winning One Spa has an exciting opportunity for a Spa Receptionist.

Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.

This role involves working 40 hours per week on 5 days out of 7.  There will be weekend work and it involves Early and Late shift cover with the earliest start time of 06:00 and the latest finish time of 22.30.

Responsibilities include:

Working as part of a team of Spa Receptionists to deliver outstanding guest service. Assisting in driving the financial performance of the spa including retail sales, treatment scheduling and up selling. The role also involves taking care of day guests, hotel guests and spa members.  You will:

Ensure a warm friendly welcome to all guests

• Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time


• Co-ordinate guests’ consultation records with our therapy team.


• Be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.


• Complete daily opening procedures and check lists per relevant area daily.


• Schedule reservations of spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.


• Organise scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are of first importance.


• Show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.


• Supervise and conduct the safety of users and equipment of the spa and receive training to endure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.


• Recognise the importance of "sales" in every aspect of your role.


• Be responsible for preparing the reception area and desk for the next shift, ensuring all messages have been passed on before leaving and that adequate supplies at all public information material are available.


• Ensure guest areas, including locker areas and fitness areas, are kept clean and up to standard, following our Commitment to Clean guidelines

 Attributes Required:

• Previous experience within a luxury five star environment would be beneficial.


• Experience of working with hotel and spa booking and scheduling software


• Excellent written and spoken English 


• Flexible and adaptable approach to working hours


• Impeccable personal presentation


• Excellent understanding of client care and five star standards


• Genuine interest in holistic spa philosophy 


• Committed, enthusiastic and customer focused


• Ability to work as part of a dedicated and passionate team

 So why work for the world’s largest hospitality company?

• A competitive salary plus free meals whilst on duty.


• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service


• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction


• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!


• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub


• 50% off Spa Treatments and £50 gym membership within our One Spa!


•  24/7 and employee healthcare plan with access to Mental Healthcare first aiders


• Refer a friend to work with us and receive a £500 bonus


• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities


• Many more benefits however most importantly, we’ll help you grow, and develop you as an individual