Recoveries Agent

We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector.

Are you experienced in debt recovery and confident navigating the UK litigation process? We’re looking for a knowledgeable and proactive Recoveries Agent to join a dynamic and supportive team.

In this role, you’ll take ownership of a portfolio of overdue accounts, working proactively to recover outstanding balances through both pre-legal and legal stages. You’ll combine strong negotiation skills with sound legal knowledge to drive successful outcomes, while ensuring every interaction remains compliant and customer focused.

Responsibilities:

• Managing a portfolio of overdue accounts in line with company policies and FCA regulations
• Contacting customers to secure payment or agree sustainable repayment plans
• Issuing Letters Before Action in line with the Pre-Action Protocol
• Preparing County Court claims (CCJs) and progressing cases via CCBC
• Liaising with solicitors and enforcement agents
• Applying for enforcement actions where appropriate
• Maintaining accurate records and meeting recovery targets

The successful candidate will be able to demonstrate the following:

• Proven experience in UK debt recovery or collections
• Practical knowledge of County Court processes, including CCJs and enforcement actions
• Understanding of FCA regulations and consumer credit legislation
• Strong negotiation and communication skills
• Confidence handling vulnerable customers with professionalism and empathy
• High attention to detail with strong organisational skills
• Resilience and the ability to work towards recovery targets in a fast-paced environment

In return we are offering:

• Competitive salary up to £31,000 depending on experience
• Working pattern: Alternating weekly shifts—Week 1:  8am–5pm, Week 2: 9am–5pm, with a requirement to work every other Saturday with a day off in the week.
• 25 days annual leave plus bank holidays.
• Supportive team environment
• Ongoing training and development
• Opportunity to grow your career

Interested? Then APPLY now for immediate consideration.