Recovery Case Manager - Homeless Services

Eliot’s Homeless Services Division is seeking a dedicated Recovery Case Manager to join The Safe Haven Shelter which is a transitional shelter open 24/7 for homeless women with severe and persistent mental illness living on the streets in Back Bay, Boston Common, and Downtown Crossing. 

The ideal candidate has a person-centered and strengths-based approach to care. The goal of our programming is to provide each individual with coaching, education, tools and access to community resources that will help them successfully maintain long-term sustained housing, financial independence and emotional well-being.

Responsibilities:

• Provide side by side interventions to consumers that focus on problem solving, skills training, modeling behavior, optimism and encouragement.


• Assist the team and consumers in providing on-going assessment of symptoms and responses to staff interventions.


• Participate in the development of IAP’s (Individualized Action Plans). Promote consumers preferences and goals.


• Assist in identifying strengths, cultural preferences and motivations as it relates to goals. Support consumers in their desire for recovery and rehabilitation in the development of their goals.


• Provide interventions related to consumers IAP and as assigned by supervisor. Provide interventions that are inclusive of consumer preferences, cultural desires and community resources.


• Assist consumers in accessing consumer resources and natural support to achieve goals. Facilitate community integration according to consumers’ needs, desires and with consultation from supervisor and team staff.


• Provide interventions and support related to recovery and independence in all environments.


• Assist team members in providing support to consumers to achieve independence and rehabilitation.


• Assist consumers with accessing information and services related to medical care, nutrition, exercise and smoking cessation as appropriate. Assist consumers with accessing community resources that support these healthy areas.

Qualifications:

• Bachelor’s degree in a human services field or social work or related field


• Previous experience working with people with severe and persistent mental illness


• Strong commitment to mental health recovery


• Must have a valid driver’s license and reliable transportation. 

Schedule:  Monday-Friday, 9am-5pm