Recovery Handler (Motor)

Recoveries Specialist

Chorley

Monday - Friday - Flexible hours and Hybrid

Salary - up to £32k DOE plus bonus(average £350 per month)

We are seeking a dedicated Recoveries Specialist to join our clients team in Chorley. They are a very successful Credit Hire company who specialise in all aspects of Motor Claims.

As a Recoveries Specialist, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients.

Recoveries Specialist Duties:

• Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements.
• Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process.
• Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations.
• Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients.
• Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim.
• Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty.
• Monitor and achieve individual and team performance targets, contributing to the overall success of the department.
• Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation.

Experience needed;

• Solid understanding of credit hire principles and liability is highly desirable.
• Excellent communication and negotiation skills, with the ability to build rapport and influence outcomes effectively.
• Competent in using relevant software and systems, including claims management systems and Microsoft Office Suite.
• A proactive approach to problem-solving and a commitment to delivering exceptional customer service.

Benefits:

• Monday-Friday
• Breakfast provided
• Bonus structure
• 23 days holiday + Bank Holidays + Birthday off work
• Free parking
• 3x Life Insurance
• 6% Pension
• Fully paid training
• Excellent progression opportunities

Please apply for more information