Recovery Navigator - HOPE Team

Recovery Navigator – Hope Team – Likewise

Location: Portland House, Sheffield S3 8UG

Working Hours: 37 Hours Monday to Friday with one late night as required
Contract Type: Permanent
Salary: £25,867 - £32,090 per annum

Please note that this is a rolling advert for multiple positions, therefore we will interview as we go.

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day. We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

Working in the HOPE team is an exciting and varied role that combines outreach, community engagement, and harm reduction. The team works across the city, building relationships with individuals and communities who may be difficult to engage. The role involves providing practical support through the needle and syringe programme, working alongside people with complex needs, and promoting safer practices. It also includes delivering training, attending events and working closely with partner organisations to raise awareness of the service and ensure people can access the right support at the right time.

This is a varied and dynamic role covering important outreach work to support the development of the organisation. Duties can include carrying out home visits for clients that may have barriers accessing the service, supporting with harm-reduction programmes such as running the needle-exchange service, responding to duty matters, and hosting drop-in sessions across the city to spread the word about the service and increase community engagement and participation.

What You’ll Do

• Manage a varied caseload of clients and support them in achieving recovery.

• Support service users in accessing resources and services to increase their recovery capital and achieve recovery goals.

• Work in partnership with a multi-disciplinary team and provide guidance to managers and colleagues.

• Comply with monitoring and evaluation systems, collect and monitor information, and provide reports when required.

• Maintain accurate and up-to-date records in accordance with organisational guidelines.

• Comply with the organisation's Code of Conduct and Safeguarding policies.

• Reduce substance-related harm to individuals and the community.

• Participate in supervision and reflect on interpersonal dynamics within the therapeutic relationship.

• Uphold data protection legislation and service user confidentiality agreements.

• Provide a full range of services in an outreach and in-reach capacity.

To Succeed in This Role, You’ll Need:

We are looking for a candidate with the following qualities and qualifications:

• The successful applicant must have some experience within substance misuse, recovery support or a similar type of role.

• Compassion and kindness to provide effective support and care to service users.

• Resilience to handle challenging situations and maintain a positive outlook.

• Excellent communication and interpersonal skills.

• Strong organisational and time-management abilities.

• A commitment to maintaining confidentiality and adhering to ethical guidelines.

To view the full job description and person specification for this role, pleaseclick here.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

 Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: