Refurbishment Engineer

Refurbishment Engineer

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role 

The Product Services Engineer will be assessing, testing, cleaning, and repackaging a wide range of items from various returns channels. This can vary from sound products, machinery, cleaning to I.T products.

Westcoast Product Services are looking for highly motivated individuals who can reproduce high standards in every single case, year upon year. Taking responsibility for maintaining absolute conformance to the principles of the operation is a key personality trait to ensure success in this role.

Your Day-to-Day Responsibilities Will Include:

• Assessing, cleaning, and returning to saleable condition a wide variety of returns.


• Ensuring data and customer information security.


• Check in of deliveries to ensure all goods stated have been received.


• Learn new procedures and testing solutions for new products.


• Liaise with the overall Andover operation to ensure end to end efficiency.


• Stock management.


• Engage and build relationships with Westcoast key stakeholders in Goods In, Dispatch and VAS

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Strong communication and interpersonal skills.


• A strong and disciplined attitude to work.


• Good grammatical and numerical skills.


• A proven history of Diagnostics and assembly of various IT and electronics devices.


• A good knowledge of Information Security Deletion Principles, Standards, and software.


• Previous Experience with Aiken Workbench or similar Diagnostic Packages.


• Good knowledge of Word, Excel, and mail packages.


• Training on MHE would be Beneficial.


• Ability to maintain focus for long periods of time.


• always Delivering consistency.

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.

• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).


• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.


• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?
If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.