Regional Aftersales Manager

Regional Aftersales Manager - Automotive (Multi-Site)
Location: Covering 5 Sites - West Midlands (Field-Based)
Salary: £45,000 per annum + Company Car + 45p/mile Fuel Allowance

We are seeking a high-performing Regional Aftersales Manager to lead the strategic growth and operational performance of a multi-site automotive aftersales network across the West Midlands.

Reporting to the Operations Director, this field-based role will be responsible for aligning site-level aftersales operations with group standards, driving commercial results, and fostering a consistent customer-first approach across all locations.

Key Responsibilities

Leadership & Strategy

• Lead and coach aftersales teams across five sites, ensuring consistent delivery of customer experience and operational standards

• Embed a customer-focused culture throughout the network

• Set clear, measurable objectives and hold teams accountable for results

• Contribute to the long-term growth and evolution of the aftersales function

Operational Excellence

• Ensure operational consistency across all aftersales departments

• Work closely with site leaders to meet financial goals and improve key processes

• Oversee the implementation and management of aftersales systems, including SMR, complaints handling, and customer communication

• Monitor performance against KPIs, using data to drive improvements in service delivery and customer satisfaction

Customer Experience & Service Quality

• Champion high service standards and swift resolution of customer escalations

• Use feedback and reviews to identify areas for improvement and implement change

• Support a consistently positive and professional customer journey across all locations

People Development & Coaching

• Conduct regular on-site reviews and support personal development plans

• Coach aftersales managers to strengthen leadership and operational skills

• Collaborate with HR and training teams to develop staff and support recruitment aligned with business growth

• Foster a culture of accountability, development, and continuous improvement

Requirements

• Significant experience in automotive aftersales leadership, ideally with multi-site responsibility

• Demonstrated ability to improve performance and customer satisfaction

• Strong commercial awareness and previous experience managing budgets and P&L

• Skilled at leading and developing teams across dispersed locations

• Organised, strategic, and hands-on when needed

• Full UK driving licence and willingness to travel across the West Midlands

This is an excellent opportunity to step into a key regional role within a growing automotive group. If you have the experience, drive, and leadership capability to make a lasting impact, we would like to hear from you.