Regional Aftersales manager South/Midlands

• Develop robust relationships with your Region’s Retailers. Your role will require you to manage and deliver elements which cover; reward, challenge and penalty. You will be a representative and ambassador for the Omoda & Jaecoo Brands and, accordingly, will need to shoulder the responsibility of taking direct and decisive action.
  


• We are currently interacting across the board within our Retailers: workshop to boardroom. You will come into contact with every aspect of network operations and will need to adapt your dialogue accordingly.
  

• You will need to become directly involved in Customer cases and take ownership of the Customer journey. This will involve root cause understanding of vehicle/ownership conditions. The output of this knowledge will mean bringing Customer issues to a swift conclusion. There are no half measures here. Customer Experience, Dealer Management and Brand Reputation are critical metrics.
  

• You will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes. You may be required to add elements of technical support and or warranty into your dealer visit agenda. You will not be required to have technical knowledge but, instead, the ability to qualify gaps and suggest solutions when required.
  

• Frequent and planned dealer visits, which will measure our Network’s ability to deliver the optimum Customer Experience, will require you to travel extensively across you Region.
  


• You will need to manage your time efficiently to ensure that dealer visits and individual/departmental administration are up-to-date. No excuses.
  

• Omoda | Jaecoo (UK) does operate a Dealer Balance Scorecard (DBS) and has metrics within that will require your management and influence. The Customer remains at the core of our business and is measured and managed accordingly. Other Aftersales KPIs will be your responsibility and will need to show positive performance trends.
  

• You will be needed to attend and support Brand events during the year. These events may be outside your Region and could run outside of business hours.
  

Requirements

• A minimum of 5 years OEM Aftersales experience.
  


• You will need to need a robust, calm and efficient operator. Able to take on a large amount of responsibility, you will be asked to cover a broad, sometimes unfamiliar, range of topics.
  


• Relationship building will come naturally to you. Existing and new networks will be relied upon and tested on a frequent basis.
  


• You will be capable of managing a busy diary which may change at a moment’s notice.
  


• You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills.
  


• Proficiency in Microsoft Office including reporting and data analysis platforms.
  


• Full and clean driving license.