Regional Block Manager

Job DescriptionOur client is a recognised name in London property with 50 + offices across the capital. They are looking for a very senior block management professional to join their team as Regional Manager to be based in Wimbledon.Do you have experience in a similar Block Property Management position? Are you a great people leader with experience in coaching and training? Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their knowledge and skillsMIRPM or MTPI Accreditation is preferred for this role or being willing to achieve the qualification and then maintaining the required CPD. This role requires someone who is forward thinking, innovative and looking for opportunities to improve this department. They need you to bring new thinking and yet embrace the legacy of this highly successful business.The organisation offering a range of property services including block management, commercial, residential, and financial services. They manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion.You will report in to our Divisional Director.Responsibilities of a regional manager include:Review, and adjust as necessary, the productivity and performance of the department, ensuring KPIs continue to be met and customer service standards are maintainedWork together with the Divisional Director to review and implement department policies, KPIs and standards to ensure the efficient operation of the divisionHandle escalations of problems/complaints and resolve them in line with the relevant management agreement, complaints procedure or company policyResponsible for block management of a small portfolio or as team coverSchedule and undertake inspections to ensure properties are maintained in a safe and satisfactory condition and in line with agreed maintenance schedulesReport to clients on the findings of inspections, agreeing and actioning relevant works on a timely basisRequest quotes and organise routine maintenance or major works to ensure contractual requirements are metOur client is looking for a divisional manager with a proven track record of success in a similar role, an individual that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results and enhancing our reputation.They offer a range of in-house benefits as well company benefits including private medical health care, life assurance, gym memberships & much more.Send your CV to [email protected] for more details and to organise a chat.