Regional Contract Manager

Job Title: Regional Contract Manager - East Anglia

Location: East Anglia with regular travel across Norfolk, Suffolk, Cambridgeshire, Essex and surrounding areas.

Purpose of the Role

Responsible for the management and performance of multiple FM contracts across the East Anglia region, ensuring services are delivered safely, compliantly, on budget and to a high standard. The role will lead operational teams, manage client relationships and drive contract growth and profitability.

Key Responsibilities

• Manage a portfolio of FM contracts across East Anglia.

• Build and maintain strong relationships with clients and key stakeholders.

• Ensure all contractual KPIs and service levels are achieved.

• Lead, support and develop engineering and support teams.

• Take ownership of contract financial performance, including budgets, forecasts and cost control.

• Identify opportunities for additional works and contract growth.

• Ensure statutory compliance and health & safety requirements are met across all sites.

• Carry out regular site visits, audits and performance reviews.

• Manage subcontractor performance and service delivery.

• Produce operational and financial reports for senior management.

• Support mobilisation of new contracts and continuous improvement initiatives.

• Ensure excellent customer service is delivered at all times.

Experience & Qualifications

• Proven experience managing FM or building services contracts.

• Strong knowledge of hard FM and statutory compliance requirements.

• Experience managing budgets, P&L and contract performance.

• Ability to lead and motivate operational teams.

• Strong client relationship and stakeholder management skills.

• Excellent communication and organisational skills.

• Proficient in Microsoft Office and CAFM systems.

• Full UK driving licence.

Personal Attributes

• Strong leader with a hands-on approach.

• Commercially aware and results focused.

• Proactive problem solver.

• Customer focused.

• Able to manage multiple priorities across a regional portfolio.

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