Regional Coordinator

We are thrilled to announce a major contract win with Southern Water! We are recruiting for a number of Regional Coordinators to be based in our Customer Solutions Centre in Durrington. 

Position: Regional Coordinator

Location: Customer Solution Centre (Durrington, West Sussex)

Job Type: permanent, full-time

Hours: Monday to Friday, 37.5 hours per week

Salary: up to £27,000 per annum (subject to experience)

Benefits: 24 days holiday (plus bank holidays)

Planning is seen, both internally and externally, as an integral part of the business, driving the smooth completion of work in the field and consistently providing excellent customer service, collaboration, accountability, leadership and a multi-skilled workforce.

We are now looking for customer focused people to join us and deliver real and effective solutions to waste-water network and drainage problems. Your role will include: 

• Allocating all contract works to field engineers, ensuring that work is programmed to optimise the productivity of our field engineers with specific geographic areas 


• Communicate with field engineers for work via Big Change, email and telephone


• Allocate work and meet all traffic management and permit requirements for a geographic area 


• Escalate operational and customer difficulties to the planning manager in a timely manner 


• Manage appointments and ensure that customers are kept updated and that engineers attend as agreed 


• Answer all phone calls within agreed timeframe and ensure call handling is completed as specified by the team manager for both inbound and outbound calls 


• Take responsibility and accountability for your planned works and customers to drive up customer satisfaction and achieve required dates for all 


• Be aware of all Lanes Group policies and your responsibilities towards them

To be considered you should possess the following skills: 

• Customer focused 


• Hard working and respectful 


• Excellent interpersonal skills to create relationships with your team, engineers and the wider Lanes Group 


• The ability to prioritise and work under pressure, as well as under your own initiative 


• Have basic knowledge of Microsoft 365


• Have solid communication skills (both written and verbal) with professional telephone etiquette

About us:

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million (EBITDA £45 million), with over 4,000 brilliant people and a countrywide network of operational locations. 

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. 

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. 

Lanes Group are a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.