Regional Customer Account Manager

Regional Customer Account Manager

London & South-West

£40,000 - £45,000 plus company car & excellent benefits

FUNCTION

Become a main point of contact between Major Account/Client and Company, maintaining the highest standards of delivery service to the company’s internal and external customers. Provide technical consultation either by phone, web or face to face; work with Franchisees, Operations; Equipment, Construction Department and the Service Companies.

This role covers the South-West - as far as Salisbury and the London Region. This will require travel to Client sites 3-4 days per week.

RESPONSIBILITIES:

Customer Contact:

• Visiting Client’s sites as required
• Produce firm schedules and timelines
• Gather future business information
• Discuss and resolve open issues
• Act as primary contact for Customer issues and outstanding account balances
• Communicates internally with all Departments e.g. Engineering, Manufacturing, and Purchasing
• Answers regarding customer questions regarding sales contracts, resolving any issues
• Verify order integrity for entry in computer
• Prepare and distribute sales contracts and other correspondence with Customer

Order Fulfillment Process. New Site & Remodel Sales:

• Gather information (equipment selection) for Customer Site Order
• Make necessary changes to Equipment Order
• Follows up with customer to obtain sales orders
• Invoice contracts
• Ensure timely release of sales orders and contracts to meet customer requirements
• Manages projects through the various steps from start to completion
• Managing Excess and Obsolete issues

Shipping:

• Communicate shipping information and timelines to internal staff
• Investigate better methods of shipping and delivery

Installation:

• Communicate job-site requirements
• Visit and inspect sites as required
• Communicate any installation issues to internal departments
• Answer Installers requests and/or help resolve problems and issues
• Arrange shipment of necessary items to complete installation

• Communicate and resolve Customer issues
• Follow-up on open issues to assure completion and customer satisfaction

Resupply

• Technical Sales / selection consultations
• Promotion of Company as a resupply partner
• Communicate and resolve Customer issues
• Follow-up with Customer to ensure satisfaction