Regional Disrepair Manager

The Regional Disrepair Manager will oversee the management of disrepair cases within the construction department of a not-for-profit organisation. This role requires expertise in compliance, stakeholder engagement, and ensuring the delivery of high-quality services.

Client Details

This opportunity is with a large and highly regarded organisation responsible for managing a substantial residential property portfolio across London and the South East.

Committed to delivering safe, high-quality homes and exceptional customer service, the organisation places residents at the heart of its operations. Through a strong focus on property standards, compliance, and service improvement, it continually invests in maintaining and enhancing its housing portfolio while ensuring customers receive a responsive and transparent service.

The Regional Property Manager will play a critical leadership role in managing disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activity within a designated region. Leading a team of surveying and operational professionals, the successful candidate will drive contractor performance, improve customer outcomes, manage risk, and ensure services are delivered efficiently, compliantly, and in line with organisational objectives.

This is an excellent opportunity for an experienced property professional who combines strong technical knowledge with exceptional people leadership and stakeholder management skills.

Description

Lead and develop a regional team responsible for disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activities
Manage contractor performance, ensuring contractual obligations, service standards, and key performance indicators are consistently achieved
Oversee the effective management of disrepair cases, ensuring risks are mitigated and appropriate resolutions are delivered
Act as a subject matter expert on complex property matters, supporting legal proceedings and dispute resolution where required
Monitor operational workstreams, ensuring accurate record keeping, reporting, and governance controls are maintained
Review service delivery performance and implement continuous improvement initiatives to enhance customer outcomes
Manage budgets and financial performance, ensuring expenditure is controlled and resources are utilised effectively
Build and maintain productive relationships with internal teams, contractors, legal representatives, and external stakeholders
Analyse customer feedback, complaints data, and operational trends to identify opportunities for service improvement
Ensure repairs and property-related activities are delivered in accordance with regulatory requirements, policies, and best practice
Provide regular performance reporting and assurance to senior leadership
Promote a customer-focused culture that delivers transparent communication and high-quality service deliveryProfile

Proven experience managing disrepair cases within a housing, property, or regulated environment
Strong leadership experience managing multidisciplinary property or repairs teams
Experience of contract management and contractor performance management
Demonstrable background overseeing complex repairs, complaints, insurance claims, or related property services
Experience presenting evidence or acting as an expert witness in relation to disrepair matters
Strong understanding of property maintenance, surveying principles, and responsive repairs operations
Excellent stakeholder management skills with the ability to influence at all levels
Strong analytical, reporting, and problem-solving capabilities
Experience managing budgets and delivering services within financial constraints
Excellent written and verbal communication skills
Highly organised with strong attention to detail and governance compliance
Ability to manage multiple priorities within a fast-paced operational environment
Full UK driving licence and access to a vehicle for business use
Experience within social housing or a related property sector
Professional qualification in building surveying, construction, property, or a related discipline
Experience leading service improvement or customer experience initiatives
Knowledge of housing disrepair legislation and relevant regulatory frameworks
Experience working with legal teams and external partners on complex property casesJob Offer

Competitive salary of £59,983 - £63,139
Permanent leadership opportunity within a large and diverse property portfolio
Significant responsibility for improving customer outcomes and property performance
Broad stakeholder engagement across operational, commercial, and legal functions
Hybrid working arrangements and flexible working options
Opportunity to lead service improvements and drive operational excellence
Visible role with strong exposure to senior leadership
Supportive environment with ongoing professional development opportunities
Meaningful position delivering tangible impact for residents and communities across the region
Only candidates based in UK and eligible to work in UK are allowed