Regional Field Support Agent

Client Relationship Management: Act as the primary point of contact for restaurant partners, fostering strong relationships to drive retention and satisfaction.

Technical Support & Issue Resolution: Troubleshoot and resolve EPOS and APOS system issues, either remotely or through on-site visits. Work closely with technical teams to ensure quick resolutions.

Training & On-boarding: Conduct training sessions for restaurant owners and staff, ensuring they can fully utilize our platform and technology.

Field Support & On-Site Assistance: Visit clients across the UK to diagnose and resolve technical issues, ensuring minimal disruption to their business operations.

Sales & Up-selling: Identify opportunities to enhance client experience by recommending additional products and services to help their business grow.

Collaboration with Internal Teams: Work alongside technical support, project teams, and other departments to address customer concerns effectively.

Customer Support: Handle inbound and outbound customer queries, including after-hours support on a rotational basis.

Requirements

• Experience in account management, sales, customer service, or technical support, preferably within the restaurant, takeaway, or fast-food industry.
  

• Strong technical aptitude with a basic understanding of IT, EPOS, or APOS systems (training will be provided).
  

• Excellent problem-solving skills with the ability to troubleshoot software and hardware-related issues.
  

• Strong communication and interpersonal skills, with the ability to engage and build rapport with business owners.
  

• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
  

• Comfortable working flexible hours, including evenings or weekends, to align with restaurant operating hours
  

• Willingness to travel across the UK for on-site visits when required.
  

• Valid driver’s license and access to a vehicle are essential
  

Benefits

• 33 days holidays (inclusive of Bank Holidays)
  
• 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
  
• Holiday exchange - Buy up to 5 days holiday per year
  
• Car Allowance
  
• Employee Assistance Programme
  
• Wellness Scheme
  
• Discounted Cancer Screening
  
• Discount Hub
  
• Cycle to Work Scheme
  
• Gym Membership - Contribution of up to £30 per month
  
• Will Writing Service
  
• Mobile or Tech Salary Sacrifice Scheme
  
• Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
  
• Death in Service - Salary x4 Life Cover