Regional Internal Communications Manager

Job Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a

global, diverse environment;

you will be joining a

winning team

with a

commitment to sustainability;

and a company where we get things done so that you can

make a positive impact

on the world.
We’re looking for innovative and original thinkers to work in an environment where you can

#MakeYourMoment

so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Regional Internal Communications Manager role will an exciting, dynamic role, at the heart of a high performing evolving global sales team. Reporting into the Regional Marketing VP, primarily the role will support the Regional President working with them directly to design, define and execute regular Internal Communications. Articulating the team values, key calls to actions, celebrating regional and local success and CSR contributions from colleagues and teams. The role will also cover Executive social media for key players, with help from the IFS Digital Communications team, Regional Executive PR Strategy working again with the Global PR team, and Sales Communications. IFS is a people business, supporting customers with large operational workforces. People are our business and great communications are key to our success.
RESPONSIBILITIES
As Regional Internal Communications Manager, you can expect your role to typically involve some or all of the following:
Establish an internal communications strategy in conjunction with the Regional President, Regional Marketing VP and Senior Executives
Ensure organizational initiatives, projects and sales initiatives are successfully communicated to employees and stakeholders
Plan, edit and write content for a variety of internal communications mediums, weekly Workplace posts, quarterly All Hands etc. You may also be asked to develop the design and layout of presentations, and straplines to reinforce our team values and core messages.
Storyboard or translate ideas to the Global Marketing Creative Team for image and template creation.
Own and be accountable for Exec Social posting creating Exec content, regional content and reuse of central Digital Communications aligned to the Executive Communications Strategy
Regional Exec Social Planning, via platforms such as LinkedIn and X
Track and monitor communications impact and proactively seek continual feedback from the team and stakeholders.
Draft messages or scripts from senior executives for presentation to employees, customers in written or spoken form.
Ensure internal communication messages are consistent with external communication messages.
Act as the point of contact for the Global PR team, to provide agency response rates and reports.
Coordinate media replies with Regional Spokespeople in an accurate and speedy manor
Promote media coverage into Regional Sales Teams
Work alongside the Global PR team and provide suggestions on the appropriate representative from the region.
Work with the Marketing team on power messages for the region and ensure they are reflected in the internal communications. Helping the Marketing team with sales enablement of campaign launch.
Collaboratively working with the Global PR team, develop and co-ordinate PR and Comms champions based on Sales Campaigns and PR requests across the region
Advise senior executives of developments throughout the organization, either face to face or through regular written communication
Work with Neurodiverse colleagues with proof reading and quality for critical communications.

Qualifications

Writing skills: You need excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees
Organizational Insight: perceptiveness to IFS and Regional goals and values with the ability to relay them to employees. A knowledge of the SaaS market sector and IFS products and solutions
Social skills: You need good social and relationship-building skills in order to work across key stakeholders. You also need the confidence to deal with senior executives and explain communication techniques to them.
Creative skills: You need the creative ability to devise communication strategies.
Digital skills: Familiarity with information technology, especially digital and video means of communication, is essential.
Sales Appreciation: Knowledge or proven history of working with a dynamic fast paced sale team
Strong organizational skills and attention to detail, capable of managing multiple priorities and meeting deadlines.
Exceptional communication and presentation skills with the ability to confidently interact with both internal stakeholders and customers.
Collaborative mindset and the ability to build effective relationships across all levels of the organization.
Preferred: written and verbal skills in English and French

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.