Regional Operations Executive

Job Title:                Regional Operations Executive

Reporting
to:         Regional Bookings Manager

Location:                Hybrid, Hamilton Scotland – Some hours / days required in the

                               office

Salary:                   £26,500 + up to £6,000 pa bonus

Contract type:        Full time, Permanent
Contract

Working Pattern:   37.5 hours per week 

To be worked Monday – Friday 12:00pm – 10:00pm and to include some
weekend working (Can be discussed at Interview) 

Training will be 2 -3 weeks 9:00am – 5:30pm in the Hamilton Office. 

Who are we? 

At Newcross Healthcare, we’re transforming
healthcare through innovation, technology, and education—anchored by our values
of Integrity, Respect, Empathy, and Teamwork. 

As one of the UK’s leading providers of
healthcare staffing and professional development, we empower over 80,000 health
and social care professionals with smarter workforce tools, free digital
learning, and accredited training. 

By combining professional excellence and
intelligent technology with genuine human compassion, we’re shaping a more
connected, caring future for healthcare. Our values guide everything we do,
ensuring exceptional care for patients and unwavering support for our teams. 

Who are you? 

In this fast -paced
role, you’ll be the first point of contact for client bookings and a vital
support for our healthcare teams via phone, email, and live chat. 

You’ll coordinate
schedules, solve problems on the fly, and ensure every interaction is smooth,
professional, and leaves a lasting positive impression. 

From booking shifts to
promoting our Health Force Go App, from handling live chat enquiries to
ensuring compliance – you’ll be right at the centre of our operations.

What will you do? 

Whilst
a full job description can be supplied here are a few of the key
responsibilities for the role: 

• Be the go -to contact
  for client bookings and healthcare staff queries.
  
• Manage staff scheduling
  via bespoke software, ensuring client requirements are met.
  
• Handle live chat
  enquiries for Health Force, Community Care, and Recruitment teams.
  
• Train and support care
  staff in using our Health Force Go App.
  
• Maintain strong working
  relationships with workforce and recruitment teams.
  
• Problem -solve booking
  challenges quickly and effectively.
  
• Upsell services to
  clients to support business growth.
  
• Maintain accurate
  documentation and ensure compliance with processes.
  
•  Build strong client
  relationships and gather feedback for improvement.
  
• Adapt quickly to
  changing client needs or staff availability.
  
  

What we’ll be looking for: 

• Experience in customer
  service or contact centre environments.
  
• Excellent communication
  skills and the ability to juggle multiple tasks.
  
• Strong IT skills and
  quick to learn new systems.
  
• Problem -solving mindset
  and conflict resolution skills.
  
• Ability to work
  confidentially and with discretion.
  
• Attention to detail and
  accurate data entry skills.
  
• Cultural sensitivity
  and adaptability in diverse situations.
  
• Positive, proactive,
  and able to work well under pressure.
  
• Knowledge of healthcare
  operations is a bonus
  
  

What happens next: 

Complete our Smart Application process to self qualify: 

To apply for this role, please submit your CV
and complete the short screening questionnaire which will make sure this
opportunity aligns with your experience and expectations and they will help us
review your application more efficiently and ensure we’re a good match for one
another. 

To apply and
find out more about us click here: https://www.newcrosshealthcare.com/ 

We look forward to learning more about you! 

Equality, diversity, and inclusion: