Regional Operations Manager

Job Role: Regional Operations Manager

Working Hours: 40 hours per week –
flexible to meet the needs of the business

Salary: Competitive, depending on experience

Location: Field -based, covering Central &
Greater London

Reporting to: Operations Director

Overview

An exciting opportunity has arisen to join Anchor
Group Services as a Regional Operations Manager, overseeing security, cleaning,
and soft services operations across a portfolio of sites throughout London and
surrounding regions.

Further to new contract wins and with an exciting
pipeline over the medium term, this is a fantastic opportunity to join a
growing organisation where you will play a key role in driving operational
excellence, client satisfaction, and commercial performance.

You will be responsible for leading a team of Site
Managers, Supervisors, and frontline colleagues, ensuring high -quality service
delivery across retail, corporate, hospitality, and mixed -use environments.
Reporting to the Operations Director, you will act as a senior ambassador for
the business, fostering strong client relationships and delivering continuous
improvement across all contracts.

A full UK driving licence and flexibility to
travel across the region is essential.

Main Responsibilities:

• Provide strategic, operational, and commercial
  leadership across multiple security and cleaning contracts.
  
• Oversee delivery of all soft services including
  security guarding, CCTV, control rooms, cleaning, housekeeping, and concierge
  services.
  
• Ensure high standards of service delivery aligned
  with SLAs, KPIs, and client expectations.
  
• Lead contract performance through audits,
  reporting, and continuous improvement initiatives.
  
• Manage incidents, escalations, and business
  continuity across all sites.
  
• Ensure compliance with all relevant legislation
  including Health & Safety, SIA regulations, GDPR, and COSHH.
  
• Develop and maintain risk assessments, assignment
  instructions, and governance frameworks.
  
• Take ownership of regional P&L performance,
  managing budgets, labour costs, and contract profitability.
  
• Support contract renewals, bids, and mobilisation
  of new business opportunities.
  
• Build and maintain strong relationships with
  clients, stakeholders, landlords, and managing agents.
  
• Act as the escalation point for key client issues
  and lead KPI and performance review meetings.
  
• Lead, coach, and develop high -performing teams
  across multiple locations.
  
• Ensure
  effective recruitment, onboarding, training and succession planning in
  partnership with our Recruitment Team.
  
• Manage
  performance, disciplinaries, and employee relations in partnership with HR.
  
• Ensure effective workforce planning, rostering,
  and service resilience across all sites.
  
• Produce and review operational reports, KPI
  dashboards, and compliance documentation.
  

Requirements

• Proven experience managing large, multi -site
  operations within security and/or cleaning sectors.
  
• Experience within retail, commercial, or mixed -use
  environments is highly desirable.
  
• Strong leadership and people management skills
  with the ability to motivate and develop teams.
  
• Proven ability to manage budgets and P&L
  performance in a commercial environment.
  
• Excellent communication and stakeholder engagement
  skills.
  
• Strong problem -solving ability with a proactive
  and solutions -focused mindset.
  
• In -depth knowledge of compliance, including SIA
  standards, Health & Safety, and cleaning regulations (COSHH).
  
• Proficiency in Microsoft 365 (Outlook, Word,
  Excel, PowerPoint) and workforce systems such as Timegate, Zoho, and Partner
  System.
  
• Experience in recruitment, disciplinary processes,
  appraisals, and risk management.
  
• Minimum 5+ years’ management experience in a
  relevant sector.
  
• Full UK driving licence and willingness to travel.
  
• SIA Licence desirable but not essential.
  
• Eligible to work in the UK with a full 5 -year
  checkable employment history.
  

Benefits

• Company Car or Car allowance
  
• Laptop and mobile phone
  
• 25 days holiday per annum + 8 bank holidays
  
• Access to a range of nationally recognised courses
  to support career development via the Anchor Academy
  
• Auto Enrolment Pension
  
• Stream – access to pay as you earn it
  
• Cycle to Work Scheme available
  
• Free Employee Assistance Programme 24/7 including
  counselling support
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

What’s Next?

If you think you have what it takes, APPLY NOW and we’ll be in touch.

Other companies may call this role: Regional
Operations Manager, Area Manager, Service Delivery Manager, Facilities Manager,
Soft Services Manager, Operations Manager, Multi -Site Manager, Security &
Cleaning Manager, Portfolio Manager, Client Services Manager, Regional Manager