Regional Patient Access Director

Patient Access Regional Director

Working hours 37.5 per week, Monday – Friday

Hybrid role with regular travel to facilities in London, Manchester and Birmingham expected

At HCA Healthcare UK, patient experience is at the heart of everything we do. As our Patient Access Regional Director, you’ll shape how patients first connect with our services and how their journey continues. This is a senior leadership role where your decisions will directly influence experience, performance, and outcomes across multiple sites. You’ll lead high-performing teams, work closely with senior executives, and drive innovation across a complex and evolving healthcare environment.

This is an opportunity to take ownership of a critical function that sits at the intersection of patient experience, operational excellence, and commercial performance. You’ll bring clarity to complexity, use insight to drive better outcomes, and create an environment where colleagues feel supported, empowered, and motivated to deliver exceptional service every day.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do

You’ll lead the strategic and operational delivery of Patient Access across the region, ensuring services are efficient, patient-centred, and aligned to business goals.

• Lead and develop regional Patient Access teams to deliver a consistently high-quality, premium patient experience
• Use data and insights to identify trends, improve performance, and shape service delivery
• Partner with senior stakeholders to align priorities, influence decision making, and drive service improvements
• Embed a strong leadership culture focused on accountability, development, and continuous improvement
• Oversee financial performance, ensuring cost-effective operations while optimising revenue and service opportunities
• Drive and embed a 5* Patient experience and service standards across all facilities across the organisation

What you’ll bring

You’ll be a confident, experienced leader with a strong track record in complex healthcare or service environments.

• Significant experience leading hospital administration or patient access functions at a senior level
• Strong commercial and operational understanding, with the ability to drive performance through insight and data
• Proven ability to influence and collaborate with senior stakeholders in a complex, matrix organisation
• A leadership style that inspires and empowers teams to perform at their best
• Excellent communication skills with the presence and credibility to operate at executive level
• A commitment to driving exceptional services standards across HCA UK

What you can expect

You’ll join a collaborative, high-performing leadership environment where your contribution is recognised and your development is supported. We invest in our people, offering opportunities to grow your impact, broaden your experience, and shape the future of Patient Access across HCA UK. You’ll work alongside senior leaders who value innovation, encourage fresh thinking, and are committed to delivering the highest standards of care and service.

If you're ready to take on a role where you can influence strategy, lead at scale, and create meaningful change, we’d like to hear from you.