Regional Practice Manager

Job Title: Regional Practice Manager – Primary Care Division
Employer: HCA Healthcare UK
Location: London-based with nationwide oversight; occasional travel required
Contract: Permanent, Full-Time
Salary Band: HCA Grade 7
Reporting to: Head of Operations for Primary Care Division
Comprehensive Benefits: Including private healthcare, financial and wellness benefits.

About Us

HCA Healthcare UK is the nation’s leading private healthcare provider, renowned for delivering exceptional, patient-centred care through a network of hospitals, outpatient facilities, and primary care services. Our expanding Primary Care Division plays a pivotal role in providing accessible, high-quality healthcare tailored to the evolving medical, physical, psychological, and lifestyle needs of both individual and corporate clients.

We are now creating a new senior operational leadership role to oversee and drive the performance of multiple Primary Care clinics across the UK. As Regional Practice Manager, you will lead a team of Practice Managers, acting as a role model and mentor, guiding your teams to deliver operational excellence across all sites. Working closely with the Head of Operations, you will translate strategic initiatives into smooth, day-to-day operations, ensuring consistent, high-quality care. You will be responsible for the operational management of 20+ onsite Client clinics, as well as 15 national rented clinics. In addition to the practice management, this role will also support the Head of Operations with developmental and strategic projects to help grow the division and deliver to our expanding pool of client.

This is a unique opportunity to make a real impact: you will shape the performance of the network, enhance patient experience, support service growth, and collaborate with a wide range of specialist colleagues across clinical, governance, and corporate functions. Your leadership will directly influence the efficiency, quality, and success of HCA’s Primary Care Division, while fostering a culture of excellence and professional development among your teams.

What You Will Do

• Oversee daily clinic operations, including scheduling, administration, staffing, patient communication, and workflows
• Lead on the strategic growth of the national network across the country
• Identify and develop potential new partnerships which will allow for rapid national growth
• Lead on operational projects for Primary Care supporting the Head of Operations
• Lead on the operational implementation of new client onsite clinics.
• Serve as the main operational contact for partner clinics, supporting relationships, retention, and growth
• Ensure regulatory compliance (CQC) and work with Clinical Governance teams
• Monitor operational performance and implement corrective action plans to improve efficiency, productivity, and patient experience
• Address patient complaints promptly and maintain accurate operational and patient records
• Monitor staffing, capacity, budgets, and performance metrics, supporting effective P&L oversight

What You’ll Bring

• Educated to degree level or equivalent professional experience within a healthcare or operational management environment
• Proven senior experience in healthcare operations management across multiple sites (Primary Care or similar setting preferred)
• Strong understanding of the UK private healthcare market, GP practices, referral pathways, and commercial drivers
• Clear understanding of the commercial aspects of healthcare delivery, including managing client relationships and contractual obligations
• Inspirational, results-driven leader with experience managing geographically dispersed teams and fostering high levels of collaboration and accountability
• Demonstrated ability to manage complex operations with a strong focus on efficiency, quality, governance, and patient satisfaction

Why HCA UK and the Primary Care Division?

Founded over 50 years ago by Dr Thomas Frist, HCA has grown into one of the world’s leading healthcare providers. In the UK, we are one of the largest providers of privately funded healthcare, having invested more than £500 million in cutting-edge treatments, technology, facilities, and clinical innovation.

As part of a large, multi-site healthcare group, HCA UK offers exceptional opportunities for career development through internal and external learning programmes, alongside working conditions that prioritise both mental and physical wellbeing.

Our Primary Care Division has been established for over 35 years and delivers a broad range of services to individual patients and corporate clients, nationwide through a range of GP Practices, specialist clinics, and onsite client locations.

Rewards and Benefits

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. As a Regional Practice Manager within HCA’s Primary Care Division, you will be eligible for:

• 25 days holiday per year (plus bank holidays), increasing with service, with the option to buy or sell leave
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution, increasing with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced maternity and paternity pay
• Corporate staff discounts across HCA facilities, including maternity packages at The Portland
• A comprehensive range of flexible health, protection, and lifestyle benefits
• Discounts with over 800 major retailers

Culture and Values

At HCA UK, exceptional care starts with our people. We celebrate the unique perspectives and experiences each individual brings, knowing that when you feel seen, heard, and supported, you can be at your best for our patients and for each other.

Our mission is simple: above all else, we are committed to the care and improvement of human life. This commitment extends equally to our patients and our colleagues. We live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique
• Kindness and Compassion: We treat people with kindness and compassion
• Honesty, Integrity and Fairness: We act with absolute honesty, integrity, and fairness
• Loyalty, Respect and Dignity: We trust and treat one another as valued members of the HCA UK family

Reasonable Adjustments

We believe everyone should feel comfortable bringing their full self to work and be afforded equal opportunities. As a Disability Confident committed organisation, we are happy to discuss flexible working arrangements and provide reasonable adjustments throughout the recruitment process and in the workplace.

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